At a Glance
- Tasks: Engage with customers to optimise their cloud spending and enhance technical strategies.
- Company: Join Cloud Capital, a pioneering startup in cloud efficiency.
- Benefits: Enjoy 5% cash back on AWS bills, competitive salary, and hybrid work.
- Other info: Be part of a diverse team in a fast-growing market.
- Why this job: Shape the future of cloud spending while working closely with tech leaders.
- Qualifications: 5+ years in technical roles with hands-on cloud experience.
The predicted salary is between 44817 - 54777 £ per year.
Location: London
Employment Type: Full time
Location Type: Hybrid
Department: Customer Success
About Cloud Capital: Cloud Capital is a pioneering force at the forefront of the cloud efficiency space. We help growing technology companies slash their cloud infrastructure costs. Our cutting-edge SaaS platform offers powerful forecasting and planning capabilities, enabling our clients to make smarter, data-driven decisions. Using innovative software, we maximize customer cost savings while minimizing cloud commitment risks, ensuring our clients can scale their businesses without financial constraints.
About the Role: This is a hybrid role, blending the problem-solving skills of a Solutions Engineer with the relationship-building instincts of a Customer Success Manager. You'll serve as the primary technical point of contact for both pre-sales and post-sales engagements, helping engineering teams with advanced cost optimization strategies, while aligning with finance stakeholders on business value. If you love cloud architecture, enjoy engaging with both technical and business leaders, and want to help fast-growing companies take control of their cloud spend, this is your role. This is a high-impact, hands-on individual contributor role with direct access to the founding team. You'll shape how we engage with engineering and DevOps teams, influence our roadmap, and help scale a mission-critical function from the ground up.
Key Responsibilities:
- Customer Success & Expansion (Primary Focus): Own onboarding and ongoing technical interactions with customers, working closely with Customer Success Managers in post-sales and Sales in pre-sales.
- Serve as the trusted technical advisor to customer engineering, DevOps, and FinOps teams.
- Guide implementation of cost optimization strategies through our platform.
- Partner with CFOs and senior engineers to align technical and financial objectives.
- Identify and drive account expansion opportunities based on usage, roadmap, or org changes.
Pre-Sales Engagement:
- Lead technical discovery calls with prospects to understand their cloud architecture, workflows, and pain points.
- Design tailored solutions and guide customers through technical evaluations.
- Run live product walkthroughs and technical Q&A sessions.
- Bridge communication between prospect engineers and our product team.
Internal Collaboration:
- Collaborate with Sales, Product, and Engineering to deliver customer feedback and prioritize roadmap needs.
- Help define and improve onboarding, support, and success processes.
- Inform our internal playbooks, FAQs, and technical documentation as we scale.
- Prototype new approaches or define the problems that we solve for.
What We're Looking For:
- 5+ years in technical customer-facing roles such as TAM, Solutions Engineer, or FinOps Consultant.
- Hands-on cloud experience. Someone that can build trust with customers, because you've been in their shoes.
- Proven expertise in cloud platforms (AWS preferred, GCP/Azure a plus) and related cost optimization tooling.
- Comfortable navigating conversations about cloud architecture, Kubernetes, container orchestration, and infrastructure strategy.
- Experience working with growth-stage or enterprise SaaS customers preferred.
- AWS and/or GCP as primary cloud knowledge.
Skills and Competencies:
- Exceptional communicator across technical and non-technical audiences.
- Strategic thinker with an execution mindset, you're comfortable doing the work, not just scoping it.
- Deep empathy for both engineering and finance teams.
- Curious, coachable, and excited to shape a new function from scratch.
- Strong documentation, CRM, and project coordination habits.
Why Join Cloud Capital?
This is an opportunity to join a well-funded startup operating in a massive, fast-growing market. Join us on our mission to optimize cloud spending across the board, providing CFOs with crystal-clear visibility into cloud spending, freeing engineers from the burdens of cost commitments, and leveraging financial markets to mitigate risk for all stakeholders. Our unique and innovative approach ensures that our customers can achieve efficient cloud spend in harmony with cloud providers' capabilities and offerings. Cloud Capital is committed to building a diverse and inclusive team. We welcome applicants from all backgrounds, experiences, and perspectives. If you are unsure you meet every requirement, we value potential and growth.
Technical Account Manager (TAM) employer: Cloud Capital Technologies Holdings, Inc
Cloud Capital Technologies Holdings, Inc offers a unique opportunity for professionals looking to thrive in the cloud efficiency sector. With a focus on innovation and customer success, employees enjoy a supportive work culture and benefits such as cash back on AWS bills. The hybrid work model allows for flexibility while engaging in meaningful projects that drive cost optimization for clients.
Contact Details:
Cloud Capital Technologies Holdings, Inc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager (TAM)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cloud Capital Technologies Holdings, Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cloud Capital Technologies Holdings, Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager (TAM)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cloud Capital Technologies Holdings, Inc:Your cover letter is your chance to shine! Tell us why you want to work at Cloud Capital Technologies Holdings, Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cloud Capital Technologies Holdings, Inc!
How to prepare for a job interview at Cloud Capital Technologies Holdings, Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
