Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to provide technical support and troubleshoot cloud infrastructure on AWS and GCP.
- Company: Cloud Bridge is a leading AWS Premium Partner transforming businesses with innovative cloud solutions.
- Benefits: Enjoy 25 days off, flexible working, company bonuses, and wellness support.
- Why this job: Be part of an exciting journey with massive career growth and impactful projects in cloud technology.
- Qualifications: Experience in cloud operations and strong troubleshooting skills are essential; AWS/GCP knowledge preferred.
- Other info: Work in a sociable environment with opportunities for personal development and team events.
The predicted salary is between 36000 - 60000 £ per year.
Massive career growth and project exposure await you! At Cloud Bridge, we transform how businesses use Cloud Services. We specialise in Consultancy, Managed Services, Cloud Governance, FinOps, and AI/ML to unlock the full potential of the Public Cloud. Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I, we’re expanding globally with new offices in South Africa and Dubai, a strong presence in the Philippines, and our HQ in the UK. We’ve managed hundreds of cloud migrations, architectural projects, cost optimisations, and support services for a diverse range of customers, from start-ups to public sector organisations. As an AWS Premium Partner, we enhance IT experiences for clients across various sectors. If you’re ready to make a difference and join an exciting journey with Cloud Bridge and AWS, we want to hear from you.
We are looking for a person who can lead by example and is excellent at engaging in a customer-centric model. In this role, you will be responsible for providing technical support, troubleshooting cloud-based infrastructure, and ensuring optimal performance and availability of systems hosted on AWS. You will work closely with internal teams and customers to resolve complex cloud issues and contribute to ongoing improvements in their cloud architecture. You will work as part of our team of engineers, spreading knowledge and contributing to improving the efficiency of the company, whilst delivering a high level of customer satisfaction. We have established ourselves as a sociable and approachable company whether this is internally or at external/customer events so the ideal candidate should be both technically confident and sociably comfortable in front of people.
Key Responsibilities
- Be part of the Managed Services department helping deliver service excellence to customers and internal teams.
- Provide technical support for AWS infrastructure and services (EC2, S3, RDS, VPC, Lambda, CloudFormation, IAM, etc).
- Serve as a technical expert on Google Cloud services (e.g., Compute Engine, GKE, Cloud Run, BigQuery, Cloud Storage, VPC, IAM).
- Work with tools like gcloud CLI, Terraform, Kubernetes, and Stackdriver (Cloud Monitoring/Logging).
- Troubleshoot system and network issues in real-time and provide resolutions in accordance with SLAs.
- Monitor system performance and availability using AWS/GCP native and 3rd party tools.
- Collaborate with DevOps, Development, and Security teams to implement best practices and maintain a secure, scalable cloud environment.
- Assist in provisioning, configuring, and maintaining cloud resources using Infrastructure as Code (IaC) tools such as Terraform or AWS CloudFormation.
- Analyse system logs and identify potential issues or bottlenecks.
- Participate in on-call rotations and incident response as needed.
- Assist in incident response, root cause analysis (RCA), and post-mortems.
- Escalate complex technical issues to engineering or product teams as needed, ensuring timely resolution.
- Understand and deliver all technical aspects of the provided service offerings and work to become an SME in various technologies.
- Contribute to knowledge base articles, runbooks, and internal documentation for support efficiency.
- Produce technical FAQs and reference documents.
- Help implement monitoring, alerting, and automation strategies to improve platform reliability.
- Investigate and implement patching, automation, and efficiency tools and approaches where possible.
- Adhere to Cloud-Bridge’s Policies, Procedures, and Values.
- Report on progress to internal and customer stakeholders.
Essential Skills
- Experience working in a support-based/operations role utilizing a public cloud environment.
- Demonstrable AWS and GCP skills across a depth of services.
- Understanding of cloud services and infrastructure components (IaaS/PaaS).
- Solid technical troubleshooting skills.
- Excellent documentation skills across technical and operational process areas.
- Strong time and task management with the ability to manage multiple tasks.
- Strong interpersonal skills with experience in a customer-facing role.
- An engaging and 'can do' attitude.
- Willingness to learn on the job.
- Willingness to work shift patterns and participate in on-call rotations.
- Willingness to work in Cloud Bridge offices.
Desirable Skills
- At least 2 years of extensive experience using AWS/GCP services.
- Backup and disaster recovery experience in the cloud.
- Hands-on experience with infrastructure as code (IaC) tools like Terraform and CloudFormation.
- Operating system expertise on Windows and Linux (CentOS, Ubuntu, Red Hat, Amazon Linux, etc.).
- Ability to create scripts in at least one scripting language (Shell, Python).
- Understanding of CI/CD pipelines, automation, and containerization (Docker, Kubernetes).
- Exposure to other cloud environments such as Azure or private clouds.
- Experience working within an IT Services or Managed Services provider.
- Current valid AWS certifications (Associate, Professional, or Specialty).
Benefits Overview
- 25 Days Paid Time-off
- Birthday Leave
- Company Bonus Scheme
- Flexible Working
- Early Friday Finish (Monthly)
- Company Laptop and Peripherals
- Company Sabbatical Scheme
- Personalised Training & Development Plan
- Annual Wellness Allowance
- Company Events
- Wellbeing support
- Mental Health Champions
Locations: Remote - Philippines, Philippines - Manila, Manchester Office; Remote status: Hybrid
About Cloud Bridge
Cloud Bridge aims to change how people view and use Public Cloud services, believing that any organisation, from small start-ups to large multinationals, can unleash the power of these services to improve their business efficiency.
Contact Detail:
Cloud Bridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Operations Engineer (L2/L3)
✨Tip Number 1
Familiarise yourself with AWS and GCP services, especially those mentioned in the job description like EC2, S3, and CloudFormation. Having hands-on experience or projects to discuss can really set you apart during interviews.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of complex issues you've resolved in cloud environments. Be ready to explain your thought process and the tools you used, as this will demonstrate your technical expertise.
✨Tip Number 3
Engage with the Cloud Bridge community on social media or professional platforms like LinkedIn. This can help you understand their culture better and may even lead to connections that could support your application.
✨Tip Number 4
Prepare to discuss your experience in customer-facing roles. Cloud Bridge values interpersonal skills, so think of examples where you've successfully engaged with clients or team members to resolve issues or improve processes.
We think you need these skills to ace Cloud Operations Engineer (L2/L3)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cloud operations, particularly with AWS and GCP. Emphasise your technical troubleshooting skills and any customer-facing roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Cloud Bridge and the role. Mention specific projects or experiences that align with their focus on cloud services and customer satisfaction.
Showcase Technical Skills: Clearly list your technical skills related to AWS, GCP, and Infrastructure as Code tools like Terraform. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Highlight Soft Skills: Since the role requires strong interpersonal skills, include examples of how you've successfully engaged with customers or worked within a team. A 'can do' attitude is essential, so make sure this comes across in your application.
How to prepare for a job interview at Cloud Bridge
✨Showcase Your Technical Skills
Make sure to highlight your experience with AWS and GCP services during the interview. Be prepared to discuss specific projects where you've used these technologies, as well as any troubleshooting scenarios you've encountered.
✨Demonstrate Customer-Centric Attitude
Since the role requires engaging with customers, share examples of how you've successfully resolved customer issues in the past. Emphasise your ability to communicate technical information clearly and effectively to non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when troubleshooting cloud infrastructure issues, and be ready to explain how you would approach real-time challenges.
✨Emphasise Team Collaboration
Cloud Bridge values teamwork, so be sure to discuss your experience working collaboratively with other teams, such as DevOps or Security. Highlight any instances where you've contributed to improving processes or knowledge sharing within a team setting.