Company Description
Closomat is a long-established UK-based manufacturer specializing in Wash and Dry toilets, with over 60 years of production in the North West of England. Guided by a commitment to dignity, independence, and improving quality of life, the company designs products that enable people to live more comfortably and confidently. Its head office and customer support center in Manchester supports purpose-built toilet assembly facilities and a nationwide network of dedicated sales and service teams. Closomat combines Swiss engineering, high-quality materials, and British craftsmanship to deliver durable, long-lasting solutions for customers across the UK. Team members join a mission-driven organization focused on customer wellbeing and dependable service.
Role Description
This full-time, on-site Customer Service Representative role is based in Sale. The role involves handling inbound customer inquiries by phone and email, providing clear information about products, orders, and services, and resolving issues promptly and professionally. Day-to-day tasks include logging and tracking customer interactions in internal systems, coordinating with sales, service, and technical teams, and following up to ensure customer satisfaction. The role also includes maintaining accurate records, contributing to continuous improvement of customer experience, and representing Closomat’s values of dignity, independence, and respect in every interaction.
Qualifications
- Experience in customer-facing roles with strong Customer Service and Customer Support skills.
- Ability to maintain and improve Customer Satisfaction while delivering a positive, consistent Customer Experience.
- Experience working as Customer Service Representatives or in similar positions in a service or product-based environment.
- Clear and professional verbal and written communication skills, with confident telephone manner and active listening abilities.
- Strong problem-solving skills, attention to detail, and the ability to manage multiple tasks in a fast-paced setting.
- Comfort using CRM or customer support systems, and basic proficiency with standard office software (e.g., email, spreadsheets).
- Ability to work oas part of collaborative team, with a customer-centered and respectful approach.
