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- Tasks: Coordinate customer service tasks, manage schedules, and support clients and designers daily.
- Company: Join a vibrant team at Closet Factory, known for its supportive and energetic workplace culture.
- Benefits: Enjoy full training, career growth opportunities, and a fun work environment with flexible hours.
- Why this job: Be part of a dynamic team where no two days are the same and your contributions matter.
- Qualifications: Strong multitasking skills, excellent communication, tech-savvy, and a proactive attitude required.
- Other info: Work Monday to Friday, 7:30 AM to 4:30 PM in Plymouth, MN.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for an energetic, detail-oriented Service Coordinator to join our fast-paced, close-knit customer service team in the Plymouth, MN area. No two days are the same, and you’ll juggle multiple priorities while providing exceptional support to clients, designers, and installers.
Key Responsibilities:
- Lead Management: Promptly respond to internet leads, convert them into opportunities, and track all outreach in our CRM (ClosetWare/SalesForce).
- Client Scheduling: Confirm appointments, maintain low cancellation/no-show rates, and ensure the appointment schedule is accurate and up-to-date.
- Financial Handling: Process and deposit payments promptly, reconcile accounts daily, and ensure accurate financial records in ClosetWare.
- Opportunity Assignment: Assign leads to designers based on performance, availability, and skillset; coordinate closely with the Sales Manager.
- Installation Coordination: Strategically schedule installations and services, maintain a full calendar, and reschedule efficiently when needed.
- System Management: Keep all client and scheduling information current in ClosetWare and related systems (Centah, OMS, SalesForce).
- Customer & Designer Support: Answer phones professionally, resolve issues quickly, and assist both clients and team members with a helpful attitude.
- Office Organization: Maintain accurate paperwork, manage active job files, and ensure smooth office operations.
What We’re Looking For:
- Strong multitasking and organizational skills
- Excellent communication and customer service abilities
- Tech-savvy with the ability to learn internal systems
- A team player with a proactive, upbeat attitude
- The ability to work independently, be resourceful, and troubleshoot challenges in creative ways.
Work Schedule: Monday – Friday | 7:30 AM – 4:30 PM
Join a company that values its people and offers a fun, energetic workplace. We provide full training and the opportunity to grow your career in a supportive environment.
Closet Factory Service Coordinator employer: Closet Factory of Minneapolis
Contact Detail:
Closet Factory of Minneapolis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Closet Factory Service Coordinator
✨Tip Number 1
Familiarise yourself with CRM systems like ClosetWare and SalesForce. Being tech-savvy is crucial for this role, so showing that you have experience or a willingness to learn these systems can set you apart.
✨Tip Number 2
Demonstrate your multitasking abilities in your interactions. During any conversations or interviews, highlight examples where you've successfully managed multiple priorities, as this is a key aspect of the Service Coordinator role.
✨Tip Number 3
Showcase your customer service skills by preparing to discuss specific scenarios where you've resolved issues or provided exceptional support. This will illustrate your proactive attitude and ability to handle challenges effectively.
✨Tip Number 4
Research Closet Factory and its values. Understanding the company culture and demonstrating how you align with their mission during your discussions can make a strong impression on the hiring team.
We think you need these skills to ace Closet Factory Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Service Coordinator. Emphasise your multitasking abilities, customer service experience, and any familiarity with CRM systems like SalesForce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed multiple priorities in previous roles and how you can contribute to the team.
Highlight Technical Skills: Since the job requires being tech-savvy, make sure to mention any relevant software or systems you are familiar with. If you have experience with CRM tools or scheduling software, be sure to include that in your application.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with clients or team members in past roles. This could include resolving issues, coordinating schedules, or providing support, which are all key aspects of the Service Coordinator position.
How to prepare for a job interview at Closet Factory of Minneapolis
✨Showcase Your Multitasking Skills
As a Service Coordinator, you'll need to juggle multiple tasks. During the interview, share examples of how you've successfully managed competing priorities in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Highlight Your Communication Abilities
Excellent communication is key for this role. Be prepared to discuss how you've effectively communicated with clients and team members in the past. Use specific examples to illustrate your customer service skills and your ability to resolve issues quickly.
✨Demonstrate Your Tech Savviness
Since the role involves using systems like ClosetWare and SalesForce, it's important to show that you're comfortable with technology. Mention any relevant software you've used before and express your eagerness to learn new systems quickly.
✨Emphasise Your Team Player Attitude
The company values a close-knit team environment. Share experiences where you've collaborated with others to achieve a common goal. Highlight your proactive approach and how you contribute positively to team dynamics.
