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- Tasks: Service mechanical products and provide first-line technical support to customers.
- Company: Join a leading international engineering organisation with a strong reputation.
- Benefits: Enjoy home-based work, overtime pay for on-call duties, and potential electrical training.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer satisfaction.
- Qualifications: A background in mechanical engineering is essential; electrical experience and PLC skills are a plus.
- Other info: Must be able to travel between Basingstoke and Guildford and work at height.
Our client, an international engineering organisation, is now looking to recruit a Mechanical Service Engineer to join their growing team. The ability to work at height is essential! Electrical training can be offered to the right candidate. The successful candidate must be commutable and able to travel between Basingstoke and Guildford and will be home-based unless away. One week in four (approx.) will involve being on call, for which overtime is paid whether called out or not.
The key function of this role is to service the products while developing and maintaining relationships with customers for the provision of helpful first line technical support.
Key Objectives:- Maximise the quality of service support to our customers in line with reasonable expectations.
- Maximise opportunities for the sale of spares and service activities in line with the overall objectives of the business.
- To give a fast and efficient service to customers for breakdown and routine service visits and to train operators and maintenance personnel in the correct function of the systems.
- A sound mechanical engineering background, ideally some electrical experience.
- PLC skills or some PLC literacy would be a distinct advantage.
- Ability to recognise, understand and resolve customers' problems and support them in a professional manner as an ambassador for the company.
- Ability to communicate at all levels both internally and externally to achieve the after market sales and service objectives of the company and the reasonable expectation of our customers' requirements.
- Ability to work in a team or alone and use own initiative when away from base at customers' site.
- Good problem solving skills.
- Extensive product knowledge (this will be developed with experience).
Mechanical Service Engineer employer: Close Resource Management Ltd
Contact Detail:
Close Resource Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mechanical Service Engineer
✨Tip Number 1
Familiarise yourself with the specific products and services offered by our client. Understanding their offerings will not only help you in technical discussions but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Highlight any previous experience you have with mechanical engineering and customer service. Be prepared to share examples of how you've successfully resolved customer issues or improved service quality in past roles.
✨Tip Number 3
Since the role requires travel between Basingstoke and Guildford, ensure you have a reliable means of transport. Mention your commuting plans during the interview to show you're ready and committed to the job's requirements.
✨Tip Number 4
Brush up on your PLC skills, even if they're basic. If you can demonstrate a willingness to learn and adapt, it will make you a more attractive candidate, especially since electrical training is available for the right person.
We think you need these skills to ace Mechanical Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical engineering background and any relevant electrical experience. Emphasise your problem-solving skills and ability to work independently or as part of a team.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to provide excellent customer service and your experience with technical support, as these are key aspects of the job.
Highlight Relevant Skills: Clearly outline your skills related to PLC literacy and any previous experience in servicing products. This will demonstrate your capability to meet the company's expectations and objectives.
Showcase Your Availability: Since the role requires commuting between Basingstoke and Guildford, make sure to mention your flexibility and willingness to travel. Highlight your readiness to be on call and your understanding of the demands of the position.
How to prepare for a job interview at Close Resource Management Ltd
✨Showcase Your Mechanical Expertise
Make sure to highlight your mechanical engineering background during the interview. Be prepared to discuss specific projects or experiences that demonstrate your skills and knowledge in this area, as well as any electrical training you may have.
✨Demonstrate Customer Relationship Skills
Since the role involves maintaining relationships with customers, be ready to share examples of how you've successfully supported clients in the past. Emphasise your ability to communicate effectively and resolve issues professionally.
✨Prepare for Technical Questions
Expect questions related to problem-solving and technical support. Brush up on your PLC skills and be ready to explain how you would approach diagnosing and resolving mechanical issues for customers.
✨Discuss Your Flexibility and Initiative
The job requires travelling and working independently at customer sites. Be sure to convey your willingness to travel and your ability to work both in a team and autonomously. Share instances where you've taken initiative to solve problems or improve service delivery.
