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- Tasks: Process customer orders and ensure timely delivery while providing excellent customer service.
- Company: National business in Southampton/Eastleigh with a supportive team culture.
- Benefits: Full-time hours, training provided, and opportunities for career growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or order processing and strong IT skills.
- Other info: Fast-paced environment perfect for proactive and energetic individuals.
The predicted salary is between 30000 - 42000 £ per year.
This role requires a strong team player, someone proactive and energetic, with excellent IT skills!
Our client, a national business based in the Southampton / Eastleigh area, is now looking to recruit a mature, experienced FULL TIME Sales Administrator / Sales Order Processor to join their team.
This role involves working Monday to Friday, 9am to 5.30pm, 40 HOURS PER WEEK. This role will involve the processing and progressing of trade orders from the sales team, liaising with wholesalers & trade customers via phone and e-mail, and co-ordinating with the logistics and warehouse teams to ensure timely delivery and customer satisfaction.
Key Responsibilities:- Data & Order Processing:
- Process customer orders accurately and in a timely manner.
- Maintain and update customer databases, ensuring data accuracy and integrity.
- Troubleshoot order discrepancies and escalate where necessary.
- Customer, Supplier, and Sales Interaction:
- Serve as a primary contact for customer and supplier queries.
- Liaise with internal stakeholders, including Buyers and Field Sales Representatives.
- Build and maintain strong relationships with customers and partners.
- Office Administration:
- Maintain accurate filing and documentation of all customer and order activity.
- Perform general administrative tasks such as scheduling, reporting, and database updates.
- Support communication and collaboration across departments.
Important notes: Order processing is a significant part of the role so everyday IT skills are required.
The successful candidate will have previous experience in a customer service or order processing role, strong interpersonal and organisational skills, and the ability to thrive in a fast-paced, team-oriented environment.
Experienced Order Processor & Customer Service in Hampshire employer: Close Resource Management Ltd
Contact Detail:
Close Resource Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Order Processor & Customer Service in Hampshire
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to sound confident and articulate when discussing our experience in order processing and customer service.
✨Tip Number 3
Show off those IT skills! Be ready to discuss specific software or tools you've used in previous roles. We can even mention how we’ve tackled order discrepancies or improved processes in the past.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can go a long way in showing our enthusiasm for the role. Plus, it keeps us on their radar as they make their decision.
We think you need these skills to ace Experienced Order Processor & Customer Service in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in order processing and customer service. Use keywords from the job description to show we’re on the same page!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about this role and how your skills make you the perfect fit for our team.
Show Off Your IT Skills: Since everyday IT skills are crucial, mention any relevant software or tools you’ve used in previous roles. We want to see that you can hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you into our system quickly.
How to prepare for a job interview at Close Resource Management Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the role. Familiarise yourself with order processing and customer service concepts, as well as the specific tasks mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since this role requires strong IT skills, be prepared to discuss your experience with relevant software and tools. If you've used any order processing systems or customer relationship management (CRM) software, mention them! You could even bring examples of how you've used technology to improve efficiency in previous roles.
✨Demonstrate Team Spirit
This position is all about teamwork, so be ready to share examples of how you've successfully collaborated with others in the past. Think of specific situations where you helped resolve issues or improved processes by working closely with colleagues. This will highlight your proactive and energetic nature!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or the challenges they face in order processing. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and grow within the company.
