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- Tasks: Process customer orders and liaise with teams for timely delivery.
- Company: Join a national business based in Southampton/Eastleigh.
- Benefits: Full-time hours, training provided, and a supportive team environment.
- Why this job: Great opportunity to develop skills in a dynamic, fast-paced setting.
- Qualifications: Experience in customer service or order processing is essential.
- Other info: Monday to Friday, 9am to 5.30pm, with a focus on teamwork.
The predicted salary is between 30000 - 42000 £ per year.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Training can be provided for someone looking for a new path!
This role requires a strong team player, someone proactive and energetic, with excellent IT skills.
Our client, a national business based in the Southampton / Eastleigh area, is now looking to recruit a mature, experienced full-time Sales Administrator / Sales Order Processor to join their team. This role involves working Monday to Friday, 9am to 5.30pm, 40 hours per week.
This role will involve the processing and progressing of trade orders from the sales team, liaising with wholesalers and trade customers via phone and e-mail, and co-ordinating with the logistics and warehouse teams to ensure timely delivery and customer satisfaction.
Key Responsibilities:- Data & Order Processing:
- Process customer orders accurately and in a timely manner.
- Maintain and update customer databases, ensuring data accuracy and integrity.
- Troubleshoot order discrepancies and escalate where necessary.
- Serve as a primary contact for customer and supplier queries.
- Liaise with internal stakeholders, including Buyers and Field Sales Representatives.
- Build and maintain strong relationships with customers and partners.
- Maintain accurate filing and documentation of all customer and order activity.
- Perform general administrative tasks such as scheduling, reporting, and database updates.
- Support communication and collaboration across departments.
Important notes: Order processing is a significant part of the role so everyday IT skills are required.
The successful candidate will have previous experience in a customer service or order processing role, strong interpersonal and organisational skills, and the ability to thrive in a fast-paced, team-oriented environment.
Experienced Order Processor & Customer Service employer: Close Resource Management Ltd
Contact Detail:
Close Resource Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Order Processor & Customer Service
✨Tip Number 1
Familiarise yourself with the specific software and tools commonly used in order processing. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in customer service by preparing examples of how you've successfully resolved customer issues in the past. This will show your potential employer that you can handle queries effectively.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare questions to ask during the interview that demonstrate your interest in the role and the company. This shows that you're proactive and engaged, qualities that are essential for a team player.
We think you need these skills to ace Experienced Order Processor & Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order processing and customer service. Use specific examples that demonstrate your skills in data accuracy, customer interaction, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proactive nature and excellent IT skills, and explain how these qualities make you a great fit for the position.
Highlight Relevant Skills: In your application, emphasise your strong interpersonal and organisational skills. Provide examples of how you've successfully managed customer queries or processed orders in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Close Resource Management Ltd
✨Showcase Your IT Skills
Since this role requires excellent IT skills, be prepared to discuss your experience with various software and tools. Highlight any specific systems you've used for order processing or customer management, and consider bringing examples of how you've effectively utilised technology in previous roles.
✨Demonstrate Teamwork
This position is all about collaboration, so be ready to share examples of how you've worked successfully within a team. Discuss any challenges you faced and how you contributed to overcoming them, showcasing your proactive and energetic approach.
✨Prepare for Customer Interaction Scenarios
As a primary contact for customer queries, it's crucial to demonstrate your customer service skills. Prepare for role-play scenarios where you might need to handle difficult customer situations or troubleshoot order discrepancies, showing your problem-solving abilities.
✨Emphasise Your Organisational Skills
With responsibilities including data processing and office administration, highlight your organisational skills during the interview. Discuss how you manage your time, prioritise tasks, and maintain accurate records, as these are key to ensuring timely delivery and customer satisfaction.
