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- Tasks: Handle customer service enquiries and manage service contracts in a fast-paced environment.
- Company: International engineering and manufacturing organisation based in Barnsley.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Experience in B2B customer service and strong communication skills required.
- Other info: Fast-paced role with the chance to develop problem-solving abilities.
The predicted salary is between 30000 - 42000 £ per year.
Our client, an international engineering and manufacturing organisation based in the Barnsley area, is now looking to recruit an experienced Customer Service Administrator / Sales Administrator to join their team. The successful candidate must have either extensive B2B customer service experience or experience from within a very similar role. The successful candidate must be an excellent communicator, able to operate and improvise under pressured timescales, and handle numerous issues all at once.
Key Responsibilities:
- Respond to service enquiries via multiple channels including email and telephone
- Manage and send service contract renewals
- Maintain and administer the service library and related documentation
- Liaise with site representatives to schedule and confirm dates for services
- Collect and record feedback on quotations and contract renewals
- Provide general support to the Service Department team to ensure efficient operations
Ideal Candidate Profile:
- Proven background in customer service with a strong understanding of excellent customer service practices
- Proficient in Microsoft Office applications, especially Excel
- Strong attention to detail and problem-solving skills
Experienced Customer Service / Sales Administration Executive in Cudworth employer: Close Resource Management Ltd
Contact Detail:
Close Resource Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Customer Service / Sales Administration Executive in Cudworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to shine, so think about how your experience aligns with their needs, especially in customer service and sales administration.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Keep an eye on our listings and make sure you’re one of the first to apply for that dream job!
We think you need these skills to ace Experienced Customer Service / Sales Administration Executive in Cudworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service or sales administration. We want to see how your skills match the job description, so don’t be shy about showcasing your B2B experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. We appreciate well-structured writing that gets straight to the point, so keep it professional yet friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Close Resource Management Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Be ready to discuss your previous experiences in B2B environments and how you've handled challenging situations. Think of specific examples that showcase your problem-solving skills and ability to communicate effectively under pressure.
✨Excel is Your Best Friend
Since the role requires proficiency in Microsoft Office, especially Excel, it’s a good idea to familiarise yourself with common functions and features. Prepare to discuss how you've used Excel in past roles, whether for managing data or tracking service contracts. Maybe even practice a few tasks to feel confident!
✨Stay Organised and Detail-Oriented
Given the nature of the job, being detail-oriented is crucial. Before the interview, think about how you keep track of multiple tasks and deadlines. You might want to share a system or method you use to stay organised, as this will demonstrate your ability to manage the responsibilities of the role effectively.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to get comfortable with answering questions. Focus on articulating your thoughts clearly and confidently. This will help you handle the pressure of the real interview and ensure you can improvise if unexpected questions come up!
