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- Tasks: Join our sales team to deliver top-notch customer service and manage sales orders.
- Company: International engineering organisation based in Barnsley with a dynamic work environment.
- Benefits: Competitive salary, career growth opportunities, and a supportive team culture.
- Why this job: Make a real difference by building strong client relationships and driving sales success.
- Qualifications: Experience in sales administration or customer service is essential.
- Other info: Proactive individuals will thrive in this role, with opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
Our client, an international engineering organisation based in Barnsley, is now looking to recruit an experienced Customer Service Executive / Sales Office Administrator to start ASAP.
The successful candidate MUST have a strong background within Sales Administration, Sales Co-ordination, or customer service and be experienced in customer relations/service over the telephone, have drive and ambition, and be able to build a strong rapport with clients.
This person MUST be proactive, and happy to contact lapsed customers to discuss their needs and current situation!
Main Functions:
- To work as part of the Sales Team in implementing the Company Strategic Plan.
- To provide excellent customer service to our customer base.
- To meet and exceed the department objectives set and agreed by the Line Manager.
Responsible for:
- Processing Sales Orders including Export orders accurately, within set deadlines and in line with ISO9000.
- Receiving and responding accordingly to orders, enquiries and queries by phone, e-mail for UK sales.
- Supporting customer requirements for information, prices, technical advice, queries, etc.
- Liaising with production, purchasing and accounts teams in connection with stock levels, production capacity and customer billing requirements so as to satisfy customer requirements.
- Answering incoming calls and dealing with them in the appropriate manner.
- Reception duties - answering the door, incoming calls and directing them to the appropriate department.
- Filing and archiving all paperwork in an organised and logical way.
- Resolving credit/invoice queries for your customer base and liaising with the appropriate Managers if required.
- Posting invoices.
- Be pro-active in identifying possibilities for new accounts, new products etc. depending upon the customer requirement.
- Make pro-active calls to current and potential customers.
Internal Sales and Customer Service Administrator in Barnsley employer: Close Resource Management Ltd
Contact Detail:
Close Resource Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales and Customer Service Administrator in Barnsley
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, make sure you’re comfortable speaking clearly and confidently. Role-play with a friend or family member to get the hang of it.
✨Tip Number 3
Be proactive! Don’t wait for the job to come to you. Reach out to the company directly through our website, express your interest, and ask about any upcoming opportunities. It shows initiative and enthusiasm!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It keeps you on their radar and shows your appreciation for the opportunity. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Internal Sales and Customer Service Administrator in Barnsley
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your background in sales administration or customer service. We want to see how your skills match up with what we're looking for, so don’t hold back on sharing relevant experiences!
Be Personable: Since this role involves building rapport with clients, let your personality shine through in your application. We love a friendly tone, so feel free to express your enthusiasm for customer relations!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how you can contribute to the Sales Team and align with the company’s strategic goals. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Close Resource Management Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of sales administration and customer service. Familiarise yourself with common industry terms and practices, especially those related to ISO9000 standards. This will show that you're not just a candidate, but someone who understands the role and can hit the ground running.
✨Show Off Your People Skills
Since this role involves building rapport with clients, be ready to share examples of how you've successfully managed customer relationships in the past. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your proactive approach and ability to connect with customers.
✨Prepare for Proactive Questions
Expect questions about how you would handle contacting lapsed customers. Prepare a few strategies or scripts that you might use to re-engage them. This shows that you’re not only aware of the task but also have thought about how to execute it effectively.
✨Organisational Skills Matter
Since you'll be dealing with paperwork and filing, be prepared to discuss how you stay organised. Bring examples of systems or tools you’ve used in the past to manage your workload efficiently. This will reassure them that you can handle the administrative side of the job without a hitch.
