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For Companies At a Glance
- Tasks: Handle customer service enquiries and manage service contracts in a fast-paced environment.
- Company: International engineering and manufacturing organisation based in Barnsley.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Extensive B2B customer service experience and strong communication skills.
- Other info: Fast-paced role with opportunities to develop problem-solving abilities.
Our client, an international engineering and manufacturing organisation based in the Barnsley area, is now looking to recruit an experienced Customer Service Administrator / Sales Administrator to join their team. The successful candidate must have either extensive B2B customer service experience or experience from within a very similar role. The successful candidate MUST be an excellent communicator, and be able to operate and improvise under pressured timescales, and handle numerous issues all at once!
Key Responsibilities
- Respond to service enquiries via multiple channels including email and telephone
- Manage and send service contract renewals
- Maintain and administer the service library and related documentation
- Liaise with site representatives to schedule and confirm dates for services
- Collect and record feedback on quotations and contract renewals
- Provide general support to the Service Department team to ensure efficient operations
Ideal Candidate Profile
- Proven background in customer service with a strong understanding of excellent customer service practices
- Proficient in Microsoft Office applications, especially Excel
- Strong attention to detail and problem-solving skills
Experienced Customer Service / Sales Administration Executive in Barnsley employer: Close Resource Management Ltd
Contact Detail:
Close Resource Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Customer Service / Sales Administration Executive in Barnsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to shine, so think about how your experience aligns with their needs, especially in customer service and sales administration.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your excellent communication skills.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Experienced Customer Service / Sales Administration Executive in Barnsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your B2B customer service experience or similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your communication skills can help us thrive under pressure. Keep it engaging and personal!
Show Off Your Tech Skills: Since proficiency in Microsoft Office, especially Excel, is key, make sure to mention any relevant experience you have with these tools. We love seeing candidates who are tech-savvy and detail-oriented!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Close Resource Management Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on your B2B customer service experience. Be ready to share specific examples of how you've handled challenging situations and provided excellent service. This will show that you understand the role and can handle the pressures that come with it.
✨Master the Art of Communication
Since communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to prepare answers to common interview questions and even role-play with a friend to get comfortable. Remember, they want to see how well you can communicate under pressure!
✨Show Off Your Tech Skills
Familiarise yourself with Microsoft Office, especially Excel. Be prepared to discuss how you've used these tools in previous roles. If you can demonstrate your proficiency, it’ll give you an edge over other candidates who might not be as tech-savvy.
✨Stay Organised and Detail-Oriented
Given the nature of the job, being detail-oriented is crucial. Bring along examples of how you've managed multiple tasks simultaneously in past roles. Highlight your organisational skills and how they helped you succeed in a fast-paced environment.
