Overall Summary
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don\'t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn\'t always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.
The Workplace Coordinator role is an integral role within the team that supports the delivery of Facilities Operations for Close Brothers. The role plays a vital part within the delivery of Health & Safety, Security/Access Control, Hard and Soft Services, Projects and Minor Works working with third-party contractors on the delivery of but not limited contracts such as front of house reception, catering, cleaning, maintenance and security.
Responsibilities
- Office Moves & Space planning – supporting the team in the organisation and delivery of moves and space change requests. This includes all lockers and team/personal belongings and floor plan and desk numbering updates on the space booking system.
- Quality assurance – to undertake daily, weekly and monthly walk rounds, to monitor and maintain the condition of the building, housekeeping, health and safety performance of staff and the businesses in all areas of our buildings.
- Health and Safety – to undertake tasks, record keeping and implement changes as directed by and to be a champion of health and safety, this will also involve attending meetings and helping represent the Workplace team at all levels. Organising all training courses and managing levels of trained staff across multiple sites.
- Facilities Helpdesk – to work closely with our third-party contractors to ensure that all tickets are dealt with efficiently within agreed SLA's. To monitor helpdesk performance and ensure stakeholders are receiving the high service expectations. Issue monthly helpdesk statistic reports to the facilities manager.
- Security/Access Control – To support our third-party contractor and Front of House Manager with day-to-day security provisions. To carry out regular audits of the CCTV and access control systems to ensure they are functioning as we require. To be a champion of security protocols.
- Front of House Services Management- To act as first point of contact for the Reception Contract, overseeing their services and management of all associated software and training. To work alongside the front of house team to ensure a smooth running of their service and act as a point of escalation/troubleshooting.
- Finance management, working closely to control and manage the monthly reactive budget for CBG/CBL. This includes raising all PO's and following each job through to completion and payment.
- Maintenance and Cleaning BAU – to monitor and support the day-to-day maintenance of our sites, supporting the delivery of requests and reports of reactive incidents, reporting issues, ensuring quality assurance and delivery of SLA's and KPI's out within the contract.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:
- Good oral and written communication skills.
- Regard for the importance of confidentiality
- Excellent customer service skills
- Team player and flexibility
- Health and safety experience
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
About Us
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/s/careers
To find out more about life at Close Brothers: https://www.closebrothers.com/s/careers/life-at-close-brothers#374017299-899295541
To find out more about our benefits: https://www.closebrothers.com/s/careers/life-at-close-brothers/benefits
To find out more about our commitment to creating an inclusive environment: https://www.closebrothers.com/s/careers/diversity-and-inclusion
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Workplace Facilities Coordinator - 13 month FTC employer: Close Brothers
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