Underwriter

Overview

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

The Underwriting team assists our dealer partners and end customers by manually reviewing and processing motor finance proposals, whilst ensuring the business accepted by Close Brothers Motor Finance (CBMF) is within the business’ credit risk parameters. You will build and sustain great relationships through providing efficient service levels and value add initiatives.

The role of our Underwriter has a focus on making the right decisions to ensure great outcomes for our customers and dealer partners. You will be proactive and outgoing, confident in dealing with our partners, retaining, and maximising business through the delivery of exceptional customer service.

Responsibilities

• Processing customer proposals and underwriting them in line with company policies and procedures.
• Liaising with motor dealer partners regarding the outcome/decisions of a proposal that has been underwritten.
• Negotiating with dealers the figures and requirements to make the deal acceptable to CBMF and appropriate for the customer.
• Processing of customer documentation.
• Adhering to requirements of dealer procedures along with certain database checks for items that may occur when underwriting e.g. CIFAS (UK Fraud Prevention Service).
• Operation of our proposal system with clear notes and rational which adheres to company standard and audit process.
• Ensure all affordability calculations for customers are evidenced in line with regulatory requirements.
• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
• Proactively record any regulatory incidents within the CBMF regulatory requirements.

Qualifications

• Excellent communication skills.
• Excellent IT skills (MS Word, Excel, and Outlook) with the ability to learn new systems.
• Ability to work well as part of a team collaboratively.
• Familiarity in applying decision-making skills.
• Ability to use and interpret information and data efficiently.
• A good attention to detail with high levels of accuracy.
• Familiarity of using negotiation skills within an operations process.

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.