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For Companies At a Glance
- Tasks: Support technology performance monitoring and enhance service delivery for business units.
- Company: Join Close Brothers, a leading UK merchant banking group that values diversity and inclusivity.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work-life balance.
- Why this job: Make a real impact by improving customer experience through data analysis and collaboration.
- Qualifications: Experience in service delivery analysis and strong communication skills are essential.
- Other info: Flexible working options available; we celebrate diverse backgrounds and encourage all to apply.
The predicted salary is between 30000 - 42000 £ per year.
Overall Summary
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part‑time, job‑share or full‑time basis because we know the best person for the job isn’t always available full‑time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.
Join the Close Brothers Technology Team where you will support the monitoring of performance of technology functions within ITSS on behalf of the business units to ensure ITSS technology functions are delivering service levels in line with agreed expectations. Our ideal team member will have previous experience in the collection, validation and analysis of data from numerous sources with excellent customer service skills.
Responsibilities
- To develop and maintain strong and effective relationships with stakeholders within the business units and ITSS.
- Accountable for analysing data associated to service delivery from within ITSS and ensuring this is in line with agreed requirements associated to OLA/SLA’s.
- In collaboration with TPM, monitor external IT supplier performance against contractual KPI’s.
- Comfortable assessing the status quo, contributing ideas based on data analysis to strategies that will deliver higher levels of customer experience being delivered across ITSS.
- Manage expectations of internal stakeholders effectively.
- Contributing ideas for continuous improvements which deliver positive impact to colleagues, customers and company – measured by improved service delivery and cost reduction.
- Contributor to transformational programmes and wider change initiatives where needed.
- Ensure that all Governance, Compliance and Information Security requirements are adhered to.
We would love to hear from you if you have/are:
- Service Delivery Analysis exposure gained within a complex business.
- Experience of working within the ITIL framework.
- Good written and oral communication.
- An ability to translate output of data analysis/metrics into meaningful insight.
- Able to develop trust and positive relationships with all stakeholders and peers.
- Able to easily adapt to changing specifications & needs.
- Sound decision making skills.
- Exemplary customer service skills.
- Excellent analytical skills.
It is not essential but it would be great if you have:
- Exposure within the Financial Services sector.
- Experience of working within an IT environment.
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long‑term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com.
Service Delivery Analyst employer: Close Brothers
Contact Detail:
Close Brothers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Close Brothers. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and data analysis. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show your passion for customer service! During interviews, share examples of how you've gone above and beyond to help customers. This will resonate well with the team at Close Brothers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there.
We think you need these skills to ace Service Delivery Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Analyst role. Highlight your experience with data analysis and customer service, as these are key skills we're looking for. Show us how your background aligns with our needs!
Showcase Your Communication Skills: Since excellent written and oral communication is essential, ensure your application reflects this. Use clear and concise language, and don't shy away from demonstrating how you've effectively communicated with stakeholders in the past.
Emphasise Your Analytical Skills: We want to see your analytical prowess! Include examples of how you've collected, validated, and analysed data in previous roles. This will help us understand how you can contribute to improving service delivery at Close Brothers.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Close Brothers
✨Know Your Data
As a Service Delivery Analyst, you'll be dealing with data analysis. Brush up on your skills in collecting and validating data from various sources. Be ready to discuss specific examples of how you've used data to improve service delivery or customer experience.
✨Understand ITIL Framework
Familiarise yourself with the ITIL framework, as it's crucial for this role. Be prepared to explain how you've applied ITIL principles in past experiences, even if they were in different contexts. This shows you can adapt your knowledge to their environment.
✨Build Relationships
Highlight your ability to develop strong relationships with stakeholders. Think of examples where you've successfully managed expectations or collaborated with others to achieve a common goal. This will demonstrate your customer service skills and teamwork.
✨Show Adaptability
The job mentions adapting to changing specifications and needs. Prepare to share instances where you've had to pivot quickly in response to new information or challenges. This will showcase your flexibility and problem-solving abilities.
