Close Brothers is seeking a Customer Experience Manager for Savings, reporting to the Head of Customer. You will lead a strategy to improve customer outcomes, oversee journeys, and translate insights into actions.
The role emphasizes governance, MI, and collaboration with Product, Operations, Digital, Risk and Compliance. You will manage the Customer Experience Lead, influence stakeholders, and drive continuous improvement while promoting a balanced, outcome-focused approach within a hybrid work
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Savings CX Strategy Lead employer: Close Brothers
Close Brothers is an excellent employer that values diversity and inclusivity, offering flexible work options to help you achieve a healthy work-life balance. As a Savings Analyst, you'll have the opportunity to contribute to meaningful insights that drive customer understanding and business growth, all while working in a supportive environment that encourages professional development and collaboration across teams. With a commitment to employee well-being and a focus on creating a self-service data culture, Close Brothers provides a rewarding workplace for those passionate about analytics and customer experience.
