At a Glance
- Tasks: Lead a team to enhance operational resilience and business continuity strategies.
- Company: Join Close Brothers, a diverse and inclusive financial services company.
- Benefits: Flexible work options, competitive salary, and opportunities for personal development.
- Other info: Supportive culture that values diversity and encourages personal growth.
- Why this job: Make a real impact by ensuring business resilience in a dynamic environment.
- Qualifications: Experience in operational resilience and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join Close Brothers Retail Resilience Team where you will deliver operational resilience and business continuity outcomes in line with Group standards. The role is also accountable for owning and developing the local third‑party resilience framework: working directly with business process outsources to create a collaborative approach to resilience, ensure appropriate supplier resilience measures exist, and monitor resilience‑related third‑party risks. The role sits within the Retail Resilience team and is embedded within the Retail Operating model. It works in close partnership with the businesses to identify vulnerabilities, design resilience strategies, and prioritise investment. The role leads a team of 2 Resilience Analysts, who partner directly with process owners to deliver the Operational Resilience and Business Continuity cycles, and is responsible for their performance management, coaching and development.
Responsibilities
- Own and ensure the delivery of the Retail Operational Resilience Procedures and the Retail Business Continuity Procedures.
- Own and ensure delivery of the local third‑party resilience framework.
- Work with the Retail Businesses to build and test service resilience strategies, business continuity plans and response playbooks.
- Assist the Retail Business Incident Manager on responding to complex and impactful incidents.
- Build process and governance improvements for testing and resilience cycles.
- Communicate resilience outcomes and performance into the business executive committees.
People
- Lead a high performing, engaged team, and sponsor people initiatives within the team.
- Set the tone within the function/business by encouraging an inclusive culture and role‑modeling the company values and expected behaviours.
- As a line manager, you will be responsible for inspiring and motivating your team, as well as developing performance through coaching.
- You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.
Qualifications
We would love to hear from you if you have:
- Strong experience in operational resilience, business continuity, third‑party risk or related disciplines.
- The ability to lead, coach and develop high‑performing teams.
- Proven experience working with suppliers and outsourced service models.
- The ability to influence and collaborate with senior stakeholders.
- The ability to analyse complex systems and explain resilience risks clearly to senior stakeholders.
It is not essential but it would be great if you have:
- Demonstrated experience working within FCA and PRA financial services Operational Resilience regulations (FCA PS21/3, PRA SoP1/21).
- Experience with large‑scale outsourcing or offshore delivery models.
- Resilience and/or Business Continuity professional qualification (CBCI/MBCI).
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
Retail Resilience Manager - Business & Supplier employer: Close Brothers
At Close Brothers, we pride ourselves on being an excellent employer that champions diversity and inclusivity, offering flexible work options to help you achieve a healthy work-life balance. As a Retail Resilience Manager, you'll be part of a dynamic team dedicated to operational resilience, with ample opportunities for personal and professional growth through coaching and development initiatives. Our supportive culture encourages collaboration and innovation, making it a rewarding environment for those looking to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Resilience Manager - Business & Supplier
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We suggest practising common interview questions and even doing mock interviews with friends. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your skills during the interview! Bring examples of your past work or projects that demonstrate your expertise in operational resilience and business continuity. We want to see how you can add value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Retail Resilience Manager - Business & Supplier
Some tips for your application 🫡
Be Yourself:We want to see the real you! Don’t stress about ticking every box in the job description. Share your unique experiences and perspectives that make you a great fit for the Retail Resilience Manager role.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in operational resilience and business continuity. We love seeing how your skills align with what we’re looking for!
Showcase Your Team Spirit:Since this role involves leading a team, let us know about your leadership style and how you’ve motivated others in the past. We’re all about collaboration and inclusivity here at StudySmarter!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Close Brothers
✨Know Your Stuff
Make sure you understand the key responsibilities of the Retail Resilience Manager role. Familiarise yourself with operational resilience, business continuity, and third-party risk management. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed and developed teams in the past. Highlight your coaching style and how you inspire others to achieve their best.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific incidents or challenges related to resilience and continuity. Think through potential scenarios and how you would approach problem-solving in those situations, demonstrating your analytical skills.
✨Emphasise Collaboration
This role requires working closely with various stakeholders. Be ready to discuss your experience in collaborating with senior leaders and suppliers. Share examples of how you've built strong relationships and influenced decisions in previous roles.
