Close Brothers is seeking a Retail Operations Manager to lead Customer Services across Retail, including oversight of outsourced partners. You will drive service excellence, regulatory compliance, and resilience while aligning operations with business objectives.
You will develop governance with Teleperformance, manage SLAs and KPIs, and lead cross-functional teams to deliver an exceptional customer and intermediary experience, with hybrid working in London.
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Retail Ops Lead: CX & Outsourced Partners employer: Close Brothers
Close Brothers is an excellent employer that values diversity and inclusivity, offering flexible work options to help you achieve a healthy work-life balance. As a Savings Analyst, you'll have the opportunity to contribute to meaningful insights that drive customer understanding and business growth, all while working in a supportive environment that encourages professional development and collaboration across teams. With a commitment to employee well-being and a focus on creating a self-service data culture, Close Brothers provides a rewarding workplace for those passionate about analytics and customer experience.
