Overall Summary
At Close Brothers we welcome applications from people of all backgrounds, including those without previous financial services experience. We encourage you to apply even if you don’t meet every requirement. We value different perspectives and are committed to creating an open and inclusive workplace where everyone can contribute and develop.
Vacancies are available on a part‑time, job‑share or full‑time basis because we know the best person for the job may not always be available full‑time. Our aim is to facilitate requests wherever possible and managers will consider them on an individual basis.
Join the Close Brothers Compliance Team where you will support the delivery of independent assurance reviews across remediation and customer redress programmes, providing assessment of whether remediation activities are appropriately designed, governed and executed to deliver fair, accurate and complete remediation and good customer outcomes.
Working as part of the Assurance & Compliance Monitoring team, our ideal team member will have previous experience in assurance fieldwork across key remediation risk areas including methodologies, population identification, data quality, customer decisioning, calculations, governance and customer outcomes with excellent problem‑solving skills.
Responsibilities
- Support the delivery of risk‑based assurance reviews across remediation and customer redress programmes.
- Develop and maintain an understanding of assigned remediation programmes, including methodologies, governance arrangements, customer impacts and key risks.
- Perform assurance fieldwork, including documentation review, stakeholder engagement, walkthroughs and testing activities.
- Assess the design and operating effectiveness of controls supporting remediation activities.
- Support assessment of key remediation risks including methodologies, population identification, data quality, decisioning, calculations, governance and customer outcomes.
- Identify findings, control weaknesses, emerging risks and areas requiring further investigation.
- Draft findings, reports and other assurance outputs supported by appropriate evidence.
You will bring experience and skills such as:
- Delivering second‑line monitoring, assurance or internal audit reviews within Financial Services.
- Working within a regulated Financial Services environment.
- Knowledge of assurance and compliance monitoring review lifecycles.
- Understanding of remediation operations, customer journeys and customer outcome risks.
- Undertaking testing, evidence review and control assessment activities.
It would be helpful, but not essential, if you also have:
- Supported remediation or customer redress programmes.
- Assessed methodology, population, data or decisioning‑related risks.
- Knowledge of Consumer Duty and customer outcome assessment approaches.
As a Disability Confident Employer, we are committed to an inclusive and accessible recruitment process. We recognise that some candidates may require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
About Us
At Close Brothers we support employees to balance their work and personal commitments, and in this role, you will be able to enjoy hybrid working.
Find out about careers at Close Brothers:
https://www.closebrothers.com/careers
Read colleagues’ testimonials:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
Our benefits package is outlined here:
https://www.closebrothers.com/employee-benefits
Find out about our commitment to an inclusive work environment:
Our Responsibility - Diversity and inclusion Close Brothers Group
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Remediation Assurance Officer (12 Month FTC) employer: Close Brothers
Close Brothers is an excellent employer that values diversity and inclusivity, offering flexible work options to help you achieve a healthy work-life balance. As a Savings Analyst, you'll have the opportunity to contribute to meaningful insights that drive customer understanding and business growth, all while working in a supportive environment that encourages professional development and collaboration across teams. With a commitment to employee well-being and a focus on creating a self-service data culture, Close Brothers provides a rewarding workplace for those passionate about analytics and customer experience.
