Quality Assurance Analyst (8 Month FTC)

Salary Competitive Basic Salary + Benefits + Discretionary Bonus

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Close Brothers Retail Team where you will be part of the Chief Controls Office, responsible for supporting the Senior Quality Assurance Analyst and Retail Quality Assurance Manager in delivering exceptional levels of oversight to the Retail businesses, whilst maintaining compliance with applicable policy, process, and controls. Working as part of the Retail team, our ideal team member will have previous experience in performing quality assurance, and outcomes testing by undertaking pre-defined tests, providing robust reporting and following through with actions to closure with excellent strong knowledge of regulatory requirements.

RESPONSIBILITIES

• Maintain a knowledge of regulations (UK and Republic of Ireland) ensuring any breaches identified are reported and escalated within a timely manner.
• Testing of processes, ensuring that procedures are being adhered to in line with regulation & internal standards.
• Conduct detailed analyses to identify patterns, trends, and root causes.
• Support the Retail Quality Assurance Manager in providing comprehensive MI (Management Information) and findings to senior leadership.
• To perform outcome testing for the purpose of the identification of customer harm (or potential).
• Interacting with others at all levels across the organisation, including senior-level executives.
• Maintenance of data processes and reports using excel.
• Ensuring departments and/or third-party provider(s) are aware of their own level of quality and are encouraged to deliver exceptional performance in line with agreed standards.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

• Excellent analytical and proactive skills, working logically and systematically.
• Demonstrated ability to meet deadlines, being self-motivated with excellent time management skills.
• Able to demonstrate excellent communication skills and have the analytical approach to problem solving.
• Stakeholder and relationship management skills with the ability to communicate effectively.
• An excellent history of high-quality personal performance and a desire to exceed expectations.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Experience in working with Tableau.
• Strong knowledge of Complaint Handling Procedures and DISP regulations.
• Experience in working with Alteryx.

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250. At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients. We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments. We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients. Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people. Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down. We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.