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- Tasks: Support technology performance monitoring and enhance service delivery through data analysis.
- Company: Join Close Brothers, a leading UK merchant banking group that values diversity and inclusivity.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work-life balance.
- Why this job: Make a real impact by improving customer experience and driving positive change.
- Qualifications: Experience in service delivery analysis and strong analytical skills are essential.
- Other info: Flexible working options available; we celebrate diverse backgrounds and perspectives.
The predicted salary is between 28800 - 48000 £ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn’t always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.
Join the Close Brothers Technology Team where you will support the monitoring of performance of technology functions within ITSS on behalf of the business units to ensure ITSS technology functions are delivering service levels in line with agreed expectations.
Our ideal team member will have previous experience in the collection, validation and analysis of data from numerous sources with excellent customer service skills.
Responsibilities- To develop and maintain strong and effective relationships with stakeholders within the business units and ITSS.
- Accountable for analysing data associated to service delivery from within ITSS and ensuring this is in line with agreed requirements associated to OLA/SLA’s.
- In collaboration with TPM, monitor external IT supplier performance against contractual KPI’s.
- Comfortable assessing the status quo, contributing ideas based on data analysis to strategies that will deliver higher levels of customer experience being delivered across ITSS.
- Manage expectations of internal stakeholders effectively.
- Contributing ideas for continuous improvements which deliver positive impact to colleagues, customers and company – measured by improved service delivery and cost reduction.
- Contributor to transformational programmes and wider change initiatives where needed.
- Ensure that all Governance, Compliance and Information Security requirements are adhered to.
- Service Delivery Analysis exposure gained within a complex business.
- Experience of working within the ITIL framework.
- Good written and oral communication.
- An ability to translate output of data analysis/metrics into meaningful insight.
- Able to develop trust and positive relationships with all stakeholders and peers.
- Able to easily adapt to changing specifications & needs.
- Sound decision making skills.
- Exemplary customer service skills.
- Excellent analytical skills.
- Exposure within the Financial Services sector.
- Experience of working within an IT environment.
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
Service Delivery Analyst in London employer: Close Brothers
Contact Detail:
Close Brothers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Close Brothers on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the ITIL framework and how it applies to service delivery. Brush up on your data analysis skills, as you'll need to translate metrics into actionable insights during your chat with the hiring team.
✨Tip Number 3
Showcase your customer service skills! Think of examples where you've gone above and beyond for clients or stakeholders. This will highlight your ability to build strong relationships, which is key for the Service Delivery Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Close Brothers team.
We think you need these skills to ace Service Delivery Analyst in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Analyst role. Highlight your experience with data analysis and customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since excellent written and oral communication is a must, use your application to demonstrate this. Keep your language clear and concise, and make sure to convey your ideas effectively. Remember, we value clarity just as much as you do!
Highlight Relevant Experience: If you've worked within the ITIL framework or have experience in service delivery analysis, make sure to mention it! We love seeing candidates who can bring relevant experience to the table, so don’t hold back on showcasing your background.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Close Brothers
✨Know Your Data
As a Service Delivery Analyst, you'll be dealing with data analysis regularly. Brush up on your skills in collecting, validating, and interpreting data. Be ready to discuss specific examples of how you've used data to improve service delivery or customer experience in previous roles.
✨Understand ITIL Framework
Familiarise yourself with the ITIL framework if you haven't already. Be prepared to explain how you've applied ITIL principles in your past experiences. This will show that you understand the importance of service management and can contribute effectively to the team.
✨Build Relationships
Since this role involves developing strong relationships with stakeholders, think of ways you've successfully built rapport in previous positions. Share stories that highlight your communication skills and ability to manage expectations, as these are crucial for success in this role.
✨Show Your Adaptability
The job description mentions adapting to changing specifications and needs. Prepare examples that demonstrate your flexibility and problem-solving skills in dynamic environments. This will reassure the interviewers that you can handle the fast-paced nature of the role.
