At a Glance
- Tasks: Support independent assurance reviews for customer remediation programmes and ensure fair outcomes.
- Company: Join Close Brothers, a diverse and inclusive financial services company.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work-life balance.
- Other info: We welcome applicants from all backgrounds and offer adjustments for accessibility.
- Why this job: Make a real difference in customer experiences while developing your skills in compliance.
- Qualifications: Experience in assurance or internal audit within Financial Services is preferred.
The predicted salary is between 40500 - 49500 £ per year.
At Close Brothers we welcome applications from people of all backgrounds, including those without previous financial services experience. We encourage you to apply even if you don’t meet every requirement. We value different perspectives and are committed to creating an open and inclusive workplace where everyone can contribute and develop.
Vacancies are available on a part‑time, job‑share or full‑time basis because we know the best person for the job may not always be available full‑time. Our aim is to facilitate requests wherever possible and managers will consider them on an individual basis.
Join the Close Brothers Compliance Team where you will support the delivery of independent assurance reviews across remediation and customer redress programmes, providing assessment of whether remediation activities are appropriately designed, governed and executed to deliver fair, accurate and complete remediation and good customer outcomes.
Working as part of the Assurance & Compliance Monitoring team, our ideal team member will have previous experience in assurance fieldwork across key remediation risk areas including methodologies, population identification, data quality, customer decisioning, calculations, governance and customer outcomes with excellent problem‑solving skills.
Responsibilities
- Support the delivery of risk‑based assurance reviews across remediation and customer redress programmes.
- Develop and maintain an understanding of assigned remediation programmes, including methodologies, governance arrangements, customer impacts and key risks.
- Perform assurance fieldwork, including documentation review, stakeholder engagement, walkthroughs and testing activities.
- Assess the design and operating effectiveness of controls supporting remediation activities.
- Support assessment of key remediation risks including methodologies, population identification, data quality, decisioning, calculations, governance and customer outcomes.
- Identify findings, control weaknesses, emerging risks and areas requiring further investigation.
- Draft findings, reports and other assurance outputs supported by appropriate evidence.
You will bring experience and skills such as:
- Delivering second‑line monitoring, assurance or internal audit reviews within Financial Services.
- Working within a regulated Financial Services environment.
- Knowledge of assurance and compliance monitoring review lifecycles.
- Understanding of remediation operations, customer journeys and customer outcome risks.
- Undertaking testing, evidence review and control assessment activities.
It would be helpful, but not essential, if you also have:
- Supported remediation or customer redress programmes.
- Assessed methodology, population, data or decisioning‑related risks.
- Knowledge of Consumer Duty and customer outcome assessment approaches.
As a Disability Confident Employer, we are committed to an inclusive and accessible recruitment process. We recognise that some candidates may require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities.
About Us At Close Brothers we support employees to balance their work and personal commitments, and in this role, you will be able to enjoy hybrid working.
Compliance Remediation Assurance Officer (12 Month FTC) in London employer: Close Brothers
Close Brothers is an excellent employer that values diversity and inclusivity, offering flexible work options to help you achieve a healthy work-life balance. As a Savings Analyst, you'll have the opportunity to contribute to meaningful insights that drive customer understanding and business growth, all while working in a supportive environment that encourages professional development and collaboration across teams. With a commitment to employee well-being and a focus on creating a self-service data culture, Close Brothers provides a rewarding workplace for those passionate about analytics and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Remediation Assurance Officer (12 Month FTC) in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Close Brothers looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance Remediation Assurance Officer (12 Month FTC) in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Close Brothers. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Close Brothers
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Close Brothers’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
