At a Glance
- Tasks: Lead the observability and AIOps strategy for enterprise services.
- Company: Close Brothers, a diverse and inclusive tech team.
- Benefits: Flexible working hours, competitive salary, and personal development opportunities.
- Other info: Join a supportive environment that values diversity and growth.
- Why this job: Make a real impact in tech while leading innovative teams.
- Qualifications: Experience in AIOps, SRE practices, and strong management skills.
The predicted salary is between 80000 - 100000 £ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part‑time, job‑share or full‑time basis because we know the best person for the job isn’t always available full‑time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.
Join the Close Brothers Technology Team where you will be accountable for the reliability, recoverability and operational resilience of centralised enterprise services consumed by product value streams. Working as part of the Technology team our ideal team member will have previous experience in implementing AIOps and automation in operations with excellent management skills.
Responsibilities- Enterprise ownership of observability platforms (logs, metrics, traces, service health)
- Authority to define and enforce SLOs, error budgets and reliability standards
- Define and operate an enterprise observability strategy covering central services and integrations
- Embed SRE disciplines including SLOs, error budgets and reliability reviews
- Deliver automated remediation for common and repeat failure scenarios with strong change control
- Improve major incident performance through faster detection, diagnosis and recovery
- Support resilience and disaster recovery testing through telemetry, evidence and insights
- Own budgets for observability and AIOps tooling, including cost optimisation
- Build and lead a specialist observability, SRE and AIOps capability
As a line manager you will be responsible for inspiring and motivating your team, developing performance through coaching, encouraging personal development and providing support through regular feedback.
Qualifications – Required- Knowledge of SRE practices and resilience engineering.
- Regulated‑industry operational experience.
- Certifications or formal training in observability, monitoring platforms, or SRE‑aligned practices.
- Exposure to data analytics or machine‑learning concepts relevant to AIOps.
- Leadership or management development focused on leading technical teams through change.
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
Head of Observability & AIOps employer: Close Brothers
At Close Brothers, we pride ourselves on being an inclusive employer that values diversity and flexibility, offering part-time, job-share, and full-time opportunities to suit various lifestyles. Our collaborative work culture fosters personal and professional growth, empowering employees to lead innovative projects in observability and AIOps while benefiting from ongoing coaching and development. Located in a dynamic environment, we provide our team with the tools and support needed to excel, making us an excellent choice for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Observability & AIOps
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just a fit for the role, but for their team too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in AIOps and observability can make a real difference. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates!
We think you need these skills to ace Head of Observability & AIOps
Some tips for your application 🫡
Be Yourself:We want to see the real you! Don’t stress about ticking every box in the job description. Share your unique experiences and how they relate to the role. Authenticity goes a long way!
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Observability & AIOps position. Highlight your relevant experience with AIOps, automation, and SRE practices. Show us why you're the perfect fit!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your skills in observability and operational resilience. Numbers and outcomes speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Close Brothers
✨Know Your AIOps Inside Out
Make sure you brush up on your knowledge of AIOps and automation in operations. Be ready to discuss specific examples of how you've implemented these practices in the past, as this will show your expertise and understanding of the role.
✨Demonstrate Your Leadership Skills
As a potential line manager, it's crucial to showcase your ability to inspire and motivate a team. Prepare anecdotes that highlight your coaching style and how you've supported team members' development in previous roles.
✨Familiarise Yourself with SRE Practices
Since the role involves embedding SRE disciplines, ensure you can articulate your experience with SLOs, error budgets, and reliability reviews. Think of scenarios where you've improved incident performance or contributed to resilience engineering.
✨Prepare Questions About Inclusivity
Close Brothers values diversity and inclusivity, so come prepared with questions that reflect your interest in these areas. This could be about their approach to team dynamics or how they support employees from different backgrounds.
