Close Brothers' Compliance Team leads second-line oversight, monitoring and assurance over the end‑to‑end design, delivery and effectiveness of customer remediation programmes and enterprise‑wide issue remediation that impact customer outcomes.
The ideal candidate has extensive experience in conduct/customer outcomes governance, including root cause analysis, remediation planning and closure governance, with excellent written and verbal communication skills. We support a hybrid working model.
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Head of Customer Remediation & Compliance Oversight employer: Close Brothers
Close Brothers is an excellent employer that values diversity and inclusivity, offering flexible work options to help you achieve a healthy work-life balance. As a Savings Analyst, you'll have the opportunity to contribute to meaningful insights that drive customer understanding and business growth, all while working in a supportive environment that encourages professional development and collaboration across teams. With a commitment to employee well-being and a focus on creating a self-service data culture, Close Brothers provides a rewarding workplace for those passionate about analytics and customer experience.
