At a Glance
- Tasks: Lead the design and implementation of policies for effective customer remediation strategies.
- Company: Join Close Brothers, a leading UK merchant banking group that values diversity and inclusivity.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal development.
- Other info: Flexible working options available to support work-life balance.
- Why this job: Make a real impact on customer experiences while developing your skills in financial services.
- Qualifications: Experience in remediation governance and strong problem-solving skills are essential.
The predicted salary is between 55000 - 65000 £ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn’t always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.
Join the Close Brothers Risk Team where you will lead on the design and maintenance of policies that enable the safe and effective execution of remediation strategies to address customer harms. Working as part of the Customer Resolution team our ideal team member will have previous experience in remediation governance, policy design and implementation within financial services with excellent problem-solving skills.
Responsibilities
- Create and support implementation of scalable, reusable policies and principles that standardise remediation practices and support consistent delivery of good customer outcomes.
- Deliver and read across to external changes impacting Customer Duty.
- Oversee the delivery and operationalisation of remediation policies across internal teams.
- Gather and prepare regulatory outputs to ensure correct controls and oversight in place to deliver as intended.
- Ensure policies are designed with the customer in mind, balancing regulatory compliance with customer needs.
- Evaluate the effectiveness of remediation in addressing customer harms, reviewing policy as required to improve customer experiences.
- Develop and maintain scalable, reusable policies to support safe and effective remediation strategies.
- Ensure policies align with regulatory expectations, governance frameworks and internal standards.
Developing Our People
As a line manager, you will be responsible for inspiring and motivating your team, as well as developing performance through coaching. You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.
We would love to hear from you if you have
- Rectification design & delivery experience within financial services
- Proven skills in problem-solving, data analysis, attention to detail and stakeholder management
- Knowledge of financial services regulatory agenda
- Keen attention to detail ensuring accuracy, clarity and regulatory compliance
It is not essential but it would be great if you have
- Knowledge of regulatory frameworks and compliance requirements
- Knowledge of the Motor Finance industry
- Risk and compliance qualifications
Inclusion and Accessibility
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
About Us
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
Governance and Policy Manager employer: Close Brothers
Close Brothers is an excellent employer that values diversity and inclusivity, offering flexible working arrangements to accommodate various lifestyles. With a strong focus on employee development, you will have the opportunity to inspire your team while contributing to meaningful policy design that enhances customer experiences. Located in the UK, Close Brothers provides a supportive work culture and a commitment to personal growth, making it an ideal place for professionals seeking a rewarding career in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Governance and Policy Manager
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in governance and policy. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Close Brothers and their approach to customer resolution. Show them you understand their values and how your experience aligns with their mission to deliver good customer outcomes.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in remediation governance. This will demonstrate your expertise and fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Close Brothers team.
We think you need these skills to ace Governance and Policy Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in remediation governance and policy design. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their problem-solving abilities, especially in the context of financial services.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate clarity, especially when it comes to regulatory compliance and customer-focused policies.
Apply Through Our Website:We encourage you to submit your application through our careers page. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about life at Close Brothers there!
How to prepare for a job interview at Close Brothers
✨Know Your Policies
Familiarise yourself with the key policies and principles that govern remediation practices in financial services. Be ready to discuss how you would design and implement these policies to ensure they meet both regulatory compliance and customer needs.
✨Showcase Problem-Solving Skills
Prepare examples from your past experience where you've successfully tackled complex problems, especially in governance or policy design. Highlight your analytical skills and how you've used data to drive decisions and improve customer outcomes.
✨Understand Regulatory Frameworks
Brush up on the latest regulatory changes impacting customer duty and remediation strategies. Being able to articulate how these changes affect policy design will demonstrate your expertise and readiness for the role.
✨Emphasise Team Development
As a potential line manager, be prepared to discuss your approach to inspiring and developing your team. Share specific strategies you've used to motivate others and foster a culture of personal development and feedback.
