At a Glance
- Tasks: Lead incident detection and resolution in a dynamic retail environment.
- Company: Close Brothers, a diverse and inclusive financial services company.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team that values diversity and encourages personal development.
- Why this job: Make a real impact by improving customer outcomes and driving continuous improvement.
- Qualifications: Strong decision-making skills and experience in operational risk management.
The predicted salary is between 50000 - 60000 £ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join Close Brothers Business Management Team where you will be a focal point and lead for both the detection and resolution of incidents across Close Brothers’ Retail Divisions. As the Retail division becomes increasingly complex, a clear and agile incident management framework is essential. Incidents can result in downtime of key services and platforms, affecting customer outcomes and revenue. The Business & Incident Relationship Manager will lead varied teams, support incident resolution, and drive continuous improvement through root‑cause analysis.
Responsibilities
- Ensure that all processes used by the business Incident team are thoroughly documented, consistently audited, and regularly improved.
- Respond to a reported business/service incident and initiate the business incident management process.
- Hold regular meetings with stakeholders to discuss incident management trends and queries.
- Collaboratively work with the incident management team to ensure that all protocols are diligently followed.
- Manage incidents affecting the retail business by stopping the incident, understanding impact on customers/business, and putting a remediation in place.
- Implement and own the business incident management process and liaise with IT to resolve incidents.
Qualifications
- Ability to influence and gain agreement on planning and prioritisation.
- Prompt, clear decision-maker who can guide working groups and project teams.
- Comfortable working at pace.
- Ability to prioritise own work and develop concise, executable plans aligned with business directives.
- Self-starter with the ability to support and encourage colleagues.
- Excellent verbal and written communication across multiple formats.
- Independent thinker capable of acting decisively.
Preferred Qualifications
- Relevant degree in Risk Management or Technology Systems.
- Relevant subject‑related qualification (e.g., CISSP, CISM, CRISC).
- Work experience in one or more domains of operational risk, such as IT, information security, process optimisation, fraud management.
We are committed to providing an inclusive and accessible recruitment process. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to contact us.
Retail Incident Leader — Flexible Work Options in Doncaster employer: Close Brothers
At Close Brothers, we pride ourselves on being an excellent employer that values diversity and inclusivity, offering flexible work options to help you achieve a healthy work-life balance. Our collaborative work culture fosters continuous improvement and professional growth, making it an ideal environment for those looking to make a meaningful impact in the retail sector. Join us in London, where you will have the opportunity to lead incident management initiatives that directly enhance customer outcomes and drive business success.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Incident Leader — Flexible Work Options in Doncaster
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your skills and experience when you get that call.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We believe it’s a small gesture that can make a big impact.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Retail Incident Leader — Flexible Work Options in Doncaster
Some tips for your application 🫡
Be Yourself:We want to see the real you! Don’t stress about ticking every box in the job description. Just be honest about your experiences and how they relate to the role. Your unique background could be exactly what we’re looking for!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Use keywords from the job description to show us that you understand what we’re after. It’ll make your application stand out!
Showcase Your Communication Skills:Since excellent communication is key for this role, don’t forget to demonstrate your written communication skills in your application. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Close Brothers
✨Know Your Incident Management Framework
Familiarise yourself with incident management processes and frameworks relevant to the retail sector. Be ready to discuss how you would document, audit, and improve these processes, as this will show your understanding of the role's requirements.
✨Showcase Your Decision-Making Skills
Prepare examples that highlight your ability to make prompt and clear decisions in high-pressure situations. Think about times when you've guided teams through incidents or challenges, as this will demonstrate your leadership capabilities.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since excellent verbal and written communication is crucial for this role, consider preparing a brief presentation on a past incident you managed, focusing on your communication strategy with stakeholders.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven continuous improvement in previous roles. Highlight any experience you have with root-cause analysis and how it led to better incident management practices, as this aligns perfectly with the responsibilities of the position.
