At a Glance
- Tasks: Lead incident detection and resolution for our Retail Divisions, ensuring smooth operations.
- Company: Join Close Brothers, a diverse and inclusive company that values every background.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
- Why this job: Make a real impact by improving processes and enhancing customer experiences.
- Qualifications: Strong decision-making skills and ability to influence teams are essential.
The predicted salary is between 50000 - 60000 £ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join Close Brothers Business Management Team where you will be a focal point and lead for both the detection and resolution of incidents across Close Brothers’ Retail Divisions. As the Retail division becomes increasingly complex, a clear and agile incident management framework is essential. Incidents can result in downtime of key services and platforms, affecting customer outcomes and revenue. The Business & Incident Relationship Manager will lead varied teams, support incident resolution, and drive continuous improvement through root‑cause analysis.
Responsibilities
- Ensure that all processes used by the business Incident team are thoroughly documented, consistently audited, and regularly improved.
- Respond to a reported business/service incident and initiate the business incident management process.
- Hold regular meetings with stakeholders to discuss incident management trends and queries.
- Collaboratively work with the incident management team to ensure that all protocols are diligently followed.
- Manage incidents affecting the retail business by stopping the incident, understanding impact on customers/business, and putting a remediation in place.
- Implement and own the business incident management process and liaise with IT to resolve incidents.
Qualifications
- Ability to influence and gain agreement on planning and prioritisation.
- Prompt, clear decision-maker who can guide working groups and project teams.
- Comfortable working at pace.
- Ability to prioritise own work and develop concise, executable plans aligned with business directives.
- Self-starter with the ability to support and encourage colleagues.
- Excellent verbal and written communication across multiple formats.
- Independent thinker capable of acting decisively.
Preferred Qualifications
- Relevant degree in Risk Management or Technology Systems.
- Relevant subject‑related qualification (e.g., CISSP, CISM, CRISC).
- Work experience in one or more domains of operational risk, such as IT, information security, process optimisation, fraud management.
We are committed to providing an inclusive and accessible recruitment process. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to contact us.
Retail Business Incident Manager in Doncaster employer: Close Brothers
At Close Brothers, we pride ourselves on being an excellent employer that values diversity and inclusivity, offering flexible work options to help you achieve a healthy work-life balance. As a Retail Business Incident Manager, you'll be part of a dynamic team dedicated to driving continuous improvement and ensuring the smooth operation of our retail divisions, with ample opportunities for professional growth and development in a supportive environment. Join us in a location that fosters collaboration and innovation, making a meaningful impact on customer outcomes and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Business Incident Manager in Doncaster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your incident management scenarios! Think about how you'd handle various situations and be ready to discuss your thought process. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Retail Business Incident Manager in Doncaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Retail Business Incident Manager role. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, don’t shy away from demonstrating these skills in your application. Use clear and concise language to convey your points effectively.
Highlight Your Problem-Solving Abilities:As an Incident Manager, you'll need to tackle issues head-on. Share examples of how you've successfully managed incidents or resolved problems in the past. We love to see independent thinkers in action!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at Close Brothers
✨Know Your Incident Management Framework
Familiarise yourself with incident management processes and frameworks relevant to the retail sector. Be ready to discuss how you would document, audit, and improve these processes, as this will show your understanding of the role's requirements.
✨Showcase Your Decision-Making Skills
Prepare examples that highlight your ability to make prompt and clear decisions in high-pressure situations. Think about times when you've guided teams through incidents or challenges, as this will demonstrate your leadership capabilities.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since excellent verbal and written communication is crucial for this role, consider preparing a brief presentation on a past incident you managed, focusing on your communication strategies with stakeholders.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven continuous improvement in previous roles. Highlight any experience you have with root-cause analysis and how it led to better incident management practices, as this aligns perfectly with the responsibilities of the position.
