At a Glance
- Tasks: Manage customer relationships and ensure successful outcomes in a supportive team.
- Company: Join Close Brothers, a leading UK merchant banking group that values diversity.
- Benefits: Enjoy hybrid working, competitive salary, and a commitment to inclusivity.
- Other info: Flexible work options available to help you balance life and work.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join Close Brothers Customer Support Team where you will manage relationships with customers on an individual basis to ensure a successful customer and business outcome. Working as part of the Customer Support Team our ideal team member will have previous experience working in a customer focused environment with excellent communication skills.
Responsibilities:
- Managing relationships with customers on an individual basis to ensure a successful customer and business outcome.
- Managing and owning customers that fall into special case categories by following the agreed procedure.
- Liaising with third party agents on all asset recovery requirements.
- Managing accounts within Notice of Default period to ensure successful customer and business outcomes.
We would love to hear from you if you have/are:
- Previous experience in a customer focused environment.
- Previous experience dealing with vulnerable customers.
- The ability to demonstrate an empathetic approach.
- Demonstrable experience of working within a structured process.
- Excellent IT Skills (MS Word, Excel and Outlook).
- The ability to work well as part of a team.
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities.
Customer Support Executive in Doncaster employer: Close Brothers
At Close Brothers, we pride ourselves on being an inclusive employer that values diversity and promotes a healthy work-life balance through flexible working options. Our supportive work culture encourages professional growth and collaboration, allowing you to thrive in your role as a Governance Support Officer while contributing to meaningful governance activities within the Asset Finance Team. With opportunities to engage with senior stakeholders and develop your skills in a dynamic environment, Close Brothers is an excellent place to build a rewarding career.
