Business Services Executive

Salary: Competitive Salary, Discretionary Bonus + Company Benefits

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Close Brothers Motor Finance Team as a Business Services Executive where you will provide support to our partner hubs and partners in the completion of several centralised tasks. This particular role requires a flexible approach in the ability to prioritise differing activities, whilst working to fixed deadlines. Our Business Service Executive will be a highly service driven individual. In order to be successful in the role, you must be a self-motivated individual who can multitask, prioritise and have excellent communication skills.

RESPONSIBILITIES

• Dealer on-boarding– including Sanction and FCA licence checks.
• Carry out Dealer Partner updates and ensure the system is updated to reflect any amendments.
• Commission adjustment and monthly reconciliation.
• Asset Recovery – customer Voluntary Termination, PCP hand back, auction house sales, fee collection.
• Completion of Data SARs, and other GDPR related activities.
• Review Experian (credit) disputes and ensure you reach a resolution that is communicated.
• Manage customers through the Right to withdraw process from initial call to providing the settlement quote and taking a payment.
• Telephone Queries from branch, dealer, customer and other 3rd parties.
• Keeping up to date with Emails & Post.
• Welcome pack preparation– Republic Of Ireland customers Welcome packs.
• HPI (Hire Purchase Investigations) monitoring.
• Monthly MI reporting to various stakeholders including Compliance.
• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/CAN:

• Excellent Customer service skills with experience in a high-pressure environment.
• Excellent attention to detail.
• The ability to multitask, ‘think on your feet’, prioritise and work to strict deadlines.
• Excellent communication and negotiation skills.
• Ability to work as part of a team and individually.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Previous experience in the Finance or Automotive industry.
• Awareness/understanding of GDPR/PII.
• Collections experience would be a distinct advantage (Asset Recovery).

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250. At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients. We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments. We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients. Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people. Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down. We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.