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For Companies At a Glance
- Tasks: Support partner hubs and teams with dealer updates, customer queries, and data management.
- Company: Close Brothers is a leading UK merchant banking group focused on lending and investment services.
- Benefits: Enjoy hybrid working, private medical, gym discounts, and additional holiday options.
- Why this job: Join a diverse team that values inclusivity and offers training opportunities for growth.
- Qualifications: Excellent customer service skills, attention to detail, and ability to multitask in a fast-paced environment.
- Other info: Open to flexible work options and committed to accessibility for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
The Vacancy
OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Business Services Team where you will provide support to our partner hubs, partners and the wider Retail teams including Premium, Ireland & Channel Islands, as required in the completion of several centralised tasks. Working as part of the Business Services team our ideal team member will have previous experience in on-boarding new dealer partners including sanction checks, dealer maintenance, commissions, dealer funding and HPI monitoring with excellent communication and call handling skills.
RESPONSIBILITIES
- Carry out Dealer Partner updates and ensure the system is updated to reflect any amendments.
- Asset Recovery – customer Voluntary Termination, PCP hand back, auction house sales, associated fee collection
- Completion of Motor & Premium Data SARs, and other GDPR or Consumer related activities
- Manage customers through the Right to withdraw process from initial call to providing the settlement quote and taking a payment.
- Telephone Queries from the business, hubs, dealer, customer and other 3rd parties
- Keeping up to date with Emails & Post.
- HPI (Hire Purchase Investigations) monitoring.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
- Excellent Customer service skills with experience in a high-pressure environment
- Attention to detail
- An ability to multitask, ‘think on your feet’,
- The ability to prioritise and work to strict deadlines.
- Excellent communication and negotiation skills.
- An ability to work as part of a team and individually.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE/ARE:
- Previous experience of working for a financial institution or in an regulatory environment
- Aware of personal responsibilities with regards GDPR, importance of protecting PII
- General administration, with customer call handling skills.
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.
ABOUT US
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility – Diversity and inclusion … Close Brothers Group
The Company
At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.
We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.
We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.
Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.
Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.
We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.
The Benefits
Private medical
Discounted health checks
Stakeholder pension contribution
Gym discounts
Cycle to work scheme
Gym discounts
Purchase additional holiday
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Business Services Executive (12 month FTC) employer: Close Brothers
Contact Detail:
Close Brothers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Executive (12 month FTC)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Business Services Executive role. Understanding tasks like dealer partner updates and asset recovery will help you speak confidently about your relevant experience during interviews.
✨Tip Number 2
Highlight your customer service skills, especially in high-pressure environments. Prepare examples from your past experiences where you successfully managed customer queries or resolved issues efficiently.
✨Tip Number 3
Research Close Brothers and their commitment to diversity and inclusion. Being able to discuss how you align with their values can set you apart and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Practice your communication and negotiation skills. Since the role involves handling telephone queries and managing customer interactions, demonstrating your ability to communicate clearly and effectively will be crucial.
We think you need these skills to ace Business Services Executive (12 month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in onboarding new dealer partners and customer service. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to multitask. Mention specific examples of how you've handled high-pressure situations or dealt with customer queries effectively.
Highlight Relevant Skills: Emphasise your attention to detail, negotiation skills, and experience in a financial or regulatory environment. These are key attributes that Close Brothers is looking for in a candidate.
Show Enthusiasm for Inclusivity: Express your appreciation for Close Brothers' commitment to diversity and inclusion. Mention how you value working in an inclusive environment and how it aligns with your personal values.
How to prepare for a job interview at Close Brothers
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to remain calm under pressure and how you prioritised customer satisfaction.
✨Demonstrate Attention to Detail
Given the importance of accuracy in tasks like dealer updates and data handling, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness made a difference.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to multitask and think on your feet. Prepare for hypothetical scenarios related to the responsibilities listed in the job description, such as managing multiple calls or handling urgent requests.
✨Familiarise Yourself with GDPR and Compliance
As the role involves handling sensitive information, brush up on your knowledge of GDPR and compliance regulations. Be prepared to discuss how you would ensure data protection and privacy in your daily tasks.
