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- Tasks: Forecast workload and develop capacity plans to optimise team performance.
- Company: Join Close Brothers, a leading UK merchant banking group with a focus on inclusivity.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work-life balance.
- Why this job: Make a real impact by improving operational efficiency and driving performance.
- Qualifications: Experience in forecasting, strong Excel skills, and excellent communication abilities.
- Other info: Diverse and inclusive environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join Close Brothers Premium Finance Team where you will provide forecasting, capacity planning, and scheduling solutions where appropriate and performance analysis to our teams. Working as part of the Workforce Management team our ideal team member will have previous experience in forecasting and capacity planning with excellent interpersonal skills.
RESPONSIBILITIES
- Operational Planning: Produce accurate workload forecasts accounting for trends and seasonality in contact rates and proposal volumes. Develop forecasts working with existing data, our operational leaders, commercial information and change programmes. Track the impact of operational change activities affecting operational Teams to improve the accuracy of our forecasts and benefits delivered. Ensure tracking of forecast accuracy across our Operations, quickly responding to any issues encountered. Collation and analysis of performance data and call/proposal volumes to monitor changes and trends. Lead the production of Workforce planning data and reporting. Conduct impact assessments in support of continuous improvement and change projects. Produce simulations and what-if scenarios to assist with business cases and providing headcount and cost projections to support managerial decision making. Creation of detailed 'Bottom-up builds' for the budgeting process.
- Interaction: Build effective relationships with Operational leaders to enable the business to develop and land forecast plans. Use negotiation and persuasion skills to influence better results for our customers and the business. Support Operational Managers with Excel-based models, ensuring they can execute against plans and producing relevant reporting about our workforce plans. Coach, mentor, and develop operational management teams to ensure they have the capability to execute against resource plans and opportunities. Present complex data in consumable outputs and insights to inform our teams to focus to drive performance.
- Risk & Compliance: Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:
- Experience in forecasting and capacity planning.
- Proven experience of producing accurate workload forecasting models using statistical techniques for a multi-skilled, inbound and back-office service centre.
- Proven Excel modelling skills.
- Experience of extracting and analysing complex data from multiple sources.
- Adept at conducting 80/20 analysis, drawing out business insights from that analysis and presenting findings and recommendations persuasively.
- Report production, communicating data in a meaningful format to various stakeholders, articulating requirements, expectations and desired outcomes.
- Influencing operational Team Managers to effectively allocate resource within their work streams and teams.
- Proven track record of creating strong relationships with operations and support teams, finance managers and business intelligence analysts.
- Ability to clearly present ideas, theories, and technical information to operations and managerial staff.
- Strong attention to detail and accuracy is essential.
- Excellent communication and interpersonal skills.
- Understanding of Service Excellence aligned with Commercial Acumen.
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us or request a call back.
ABOUT US: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
Workforce Planning Analyst employer: Close Brothers Premium Finance
Contact Detail:
Close Brothers Premium Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Planning Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Close Brothers on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to forecasting and capacity planning. We recommend using the STAR method to structure your answers, showcasing your skills and experiences effectively.
✨Tip Number 3
Show off your Excel skills! Bring examples of your previous work with you to the interview. Being able to demonstrate your modelling techniques will impress the hiring managers and show you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Close Brothers team.
We think you need these skills to ace Workforce Planning Analyst
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience in forecasting and capacity planning. Use specific examples from your past roles to demonstrate how you've successfully produced workload forecasts and improved operational efficiency.
Be Personable: Since this role involves building relationships with operational leaders, let your interpersonal skills shine through. Use a friendly tone and show that you can communicate complex data in a way that's easy to understand.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. Mention your Excel modelling skills and any relevant experience that aligns with the responsibilities outlined.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Close Brothers Premium Finance
✨Know Your Numbers
As a Workforce Planning Analyst, you'll be dealing with forecasts and data analysis. Brush up on your statistical techniques and Excel skills before the interview. Be ready to discuss how you've used these skills in past roles to produce accurate workload forecasts.
✨Build Relationships
This role requires strong interpersonal skills. Think about examples where you've built effective relationships with operational leaders or influenced team managers. Prepare to share how you’ve successfully collaborated with others to achieve better results.
✨Present with Clarity
You’ll need to present complex data in a consumable format. Practice explaining your past projects or analyses in a clear and concise manner. Use visuals if possible, as this can help demonstrate your ability to communicate insights effectively.
✨Showcase Your Adaptability
Close Brothers values inclusivity and flexibility. Be prepared to discuss how you've adapted to changes in your previous roles, especially in forecasting and capacity planning. Highlight any experience you have with continuous improvement initiatives or change management.
