At a Glance
- Tasks: Support client managers and deliver top-notch service to clients in the Commercial Portfolio.
- Company: Join Close Brothers, a diverse and inclusive company based in Manchester.
- Benefits: Flexible work options, competitive salary, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic and collaborative setting.
- Why this job: Make a real difference by providing innovative funding solutions and exceptional customer service.
- Qualifications: Experience in client-facing roles and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Close Brothers Invoice Finance (CBIF) team located in Manchester. You will work alongside Client Managers to deliver innovative funding solutions and outstanding customer service to our clients in the Commercial Portfolio (funds in use up to £3M). The role involves customer‑facing responsibilities, and we value experience in the invoice finance world as well as excellent communication, prioritisation and administrative skills.
Responsibilities
- Provide on-hand support for client managers with effective handling of client queries, requests, internal administrative tasks and reporting requirements.
- Ensure an excellent standard of service is provided at all times.
- Accurately process client payment requests on the day of receipt and ensure that any overpayments are in accordance with an approved authority.
- Process any changes to clients terms and conditions and ensure they are accurately documented on the client file.
- Process relevant fees, reports and documentation in relation to client terminations.
- Review IDeal dashboard and liaise with clients on any reconciliation variances.
- Assist with the new business/onboarding process, especially with system set up and client training.
Qualifications
- Relevant experience in a client‑facing role, ideally within the Invoice Finance industry.
- Excellent verbal and written communication skills.
- Ability to build effective working relationships with colleagues and clients.
- Detail-oriented and highly organized, capable of prioritising workload.
- Team player who can also manage individual tasks.
Preferred
- Obtained or working towards an ABFA qualification to Foundation level.
We are committed to providing an inclusive and accessible recruitment process. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com.
Client Executive in Manchester employer: Close Brothers Invoice Finance
At Close Brothers, we pride ourselves on being an excellent employer by fostering a diverse and inclusive work environment in our Manchester office. We offer flexible working options to help you achieve a healthy work-life balance, alongside opportunities for professional growth within the Invoice Finance sector. Our supportive culture encourages collaboration and innovation, making it a rewarding place to develop your career while delivering exceptional service to our clients.
Contact Detail:
Close Brothers Invoice Finance Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Executive in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the invoice finance industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, be sure to highlight examples of how you've effectively handled client queries or built relationships. This is key for a Client Executive role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Executive in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of flair can make your application stand out from the crowd.
Tailor Your Application:Make sure to tailor your application to the Client Executive role. Highlight your relevant experience in client-facing roles and any specific skills that match what we're looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the invoice finance world – we want to understand your message without any confusion.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Close Brothers Invoice Finance
✨Know Your Stuff
Make sure you brush up on your knowledge of invoice finance and the specific services offered by Close Brothers. Familiarise yourself with common client queries and how to handle them effectively, as this will show your understanding of the role and industry.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider preparing examples from your past experiences where you successfully resolved client issues or built strong relationships.
✨Be Detail-Oriented
Highlight your organisational skills during the interview. You might want to share specific instances where your attention to detail made a difference in your previous roles, especially in processing payments or handling administrative tasks.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, client onboarding processes, or how Close Brothers measures success in client management. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
