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- Tasks: Support various teams with admin tasks, MI production, and business processing.
- Company: Join Close Brothers Group, a leading financial services company.
- Benefits: Enjoy flexible work options and a culture that celebrates diversity.
- Why this job: Gain valuable experience in operations while working in a collaborative environment.
- Qualifications: Previous experience in operational processes and strong communication skills required.
- Other info: This is a 12-month fixed-term contract position.
The predicted salary is between 28800 - 43200 £ per year.
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Service Delivery Management Executive (12 month FTC), Northwich
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Client:
Close Brothers Group
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
a02904147408
Job Views:
9
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
OVERALL SUMMARY
The Service Delivery Management Team is formed from several teams within Operations.
As the Service Delivery Management Executive, you will be reporting directly into the Operations Service Management Manager.
You will be responsible for supporting the Service Management, Third Party Provider Support Team, Operations Risk Event Management Team and Business Support Team with administrative tasks, MI production and some business processing responsibilities
RESPONSIBILITIES
Support the Service Management Team with the below activities:
- Maintenance of Team material such as Teams Channels, Procedures, Fresh Intrant site, and Presentation documentation.
- Creation of communications to the relevant departments and key stakeholders for business updates, enhancements and service-related issues.
- Assist with the production of MI and associated tasks within the risk event team for all COO teams.
Support the Third Party Provider Team with the below activities:
- Responsible for processing reporting requests for Third Party Provider requests (valuations, statements and transactions).
- Responsible for processing payment requests for Third Party Providers
- Supporting team with inbox management
Support the Operations Risk Event Management Team with the below activities:
- Support Ops Risk Event manager to review and triage Ops Risk Events to ensure the level of detailed information is sufficient for the Risk Event raised.
- Collaboratively work alongside the Operations Risk Event Team to identify/support root cause analysis and remediation of issues, incidents and escalation.
Support the Business Support Team in sustaining a culture of continuous improvement across Operations with the below activities:
- Ensuring that JIRA reporting is accurate and up to date and assisting with monthly reporting.
- Assist with OpEx sustain administration, such as maintenance of Fresh Intranet Page, Simply Better Award Nominations and Newsletters.
- Support with OpEx meetings and production of subsequent documentation, such as Process Mapping, Waste Walks and Root Cause Analysis diagrams.
- Assist with data collection and MI relating to OpEx activities.
WE WOULD LOVE TO HEAR FROM YOU IF:
- Previous experience of operational processes in wealth manager or private client asset management.
- Strong relationship management, stakeholder management and administration skills.
- Effective at problem solving, able to define a problem, conduct effective root cause analysis and define steps required to meet target state.
- Strong communication skills (written, verbal, oral, informal, formal), including the ability to be influential and persuasive with key CBAM stakeholders.
- Team player willing to respond to varied requests.
- Accuracy and attention to detail.
- Ability to work unsupervised at times.
Regulatory responsibilities ¦ Compliance/T&C
- Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.
At TrinityBridge we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.
To avoid any ambiguity around fees, please note that speculative CVs received by TrinityBridge, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.
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Service Delivery Management Executive (12 month FTC) employer: Close Brothers Group
Contact Detail:
Close Brothers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Management Executive (12 month FTC)
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Service Delivery Management Executive role. Understanding the specific tasks, such as MI production and stakeholder communication, will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Network with current or former employees of Close Brothers Group on platforms like LinkedIn. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your problem-solving skills, particularly in relation to operational processes. Be ready to discuss examples of how you've successfully identified issues and implemented solutions in previous roles.
✨Tip Number 4
Prepare to showcase your relationship management skills. Think of instances where you've effectively communicated with stakeholders or collaborated with teams, as these experiences will be crucial in this role.
We think you need these skills to ace Service Delivery Management Executive (12 month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Delivery Management Executive position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: Emphasise any previous experience in operational processes, particularly in wealth management or private client asset management. Use specific examples to demonstrate your relationship management and problem-solving skills.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've influenced stakeholders in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Attention to detail is crucial for this position, so make sure your application is polished and professional.
How to prepare for a job interview at Close Brothers Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Delivery Management Executive. Familiarise yourself with the key tasks mentioned in the job description, such as supporting various teams and managing communications. This will help you answer questions confidently.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss your experience with problem-solving and root cause analysis. Think of specific examples where you've successfully identified issues and implemented solutions, as this is crucial for the role.
✨Highlight Your Communication Skills
Since strong communication skills are essential, practice articulating your thoughts clearly and persuasively. Be ready to demonstrate how you've effectively communicated with stakeholders in previous roles.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy in the job description, prepare to discuss how you ensure attention to detail in your work. You might want to share examples of how you've maintained high standards in documentation or reporting.