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For Companies At a Glance
- Tasks: Shape digital services that make a real difference and create user-focused experiences.
- Company: Join Close Brothers, a leading financial services company with a commitment to diversity.
- Benefits: Enjoy hybrid working, health checks, pension contributions, gym discounts, and extra holiday options.
- Why this job: Make an impact by designing intuitive products and collaborating with stakeholders.
- Qualifications: Experience in service design and a passion for user-centred methods.
- Other info: Be part of a dynamic team with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are looking for a creative powerhouse passionate about shaping digital services that make a real difference. If you enjoy visualising service concepts, exploring delivery approaches and collaborating with stakeholders, we want to hear from you.
Responsibilities
- Use insight‑led thinking to shape services that balance user needs with business goals, creating experiences that truly resonate.
- Blueprint seamless journeys across channels and touchpoints, turning complexity into clarity and delight.
- Strategise how our digital landscape evolves, crafting future‑ready experiences that keep us ahead of the curve.
- Design intuitive digital products that make even the most complex scenarios feel effortless, with a strong focus on usability and accessibility.
- Share your design wisdom through coaching, championing Design Thinking, and collaborating with stakeholders to deliver value while meeting legal and regulatory needs.
- Shaped and optimised digital services from the ground up, both independently and as part of a collaborative team.
- Built roadmaps and customer journey frameworks that guide organisations toward smarter, more user‑focused digital experiences.
- The know how to conduct and communicate user and channel research, turning data into design magic that stakeholders love.
- Confidence with concepting, wireframes, and design specs, and you know how to make complex services feel beautifully simple.
- Applied user‑centred design methods like Google Sprint, Design Thinking, and WCAG to create accessible, impactful solutions.
Qualifications
- Experience in Financial Services sector (not essential but great).
- Basic understanding of digital marketing practices and techniques.
Benefits
- Hybrid working schedule.
- Private medical discounted health checks.
- Stakeholder pension contribution.
- Cycle to work scheme.
- Gym discounts.
- Purchase additional holiday.
At Close Brothers we support employees to balance their work life priorities. We employ approximately 3,000 people, principally in the United Kingdom and Ireland, and are listed on the London Stock Exchange. We are an inclusive company that values diversity and provides equal opportunity to all employees.
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Senior Service Designer employer: Close Brothers Group
Contact Detail:
Close Brothers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Senior Service Designer role.
✨Tip Number 2
Show off your portfolio! Make sure it highlights your best work in service design. Tailor it to showcase projects that align with the job description, especially those that demonstrate your insight-led thinking and user-centred design methods.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can articulate your experience with Design Thinking and creating seamless user journeys. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make magic happen together!
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Show Your Creative Side: When you're crafting your application, let your creativity shine through! Use engaging language and visuals if possible to showcase your design skills. Remember, we’re looking for someone who can visualise service concepts, so don’t hold back!
Tailor Your Experience: Make sure to highlight your experience in shaping digital services that balance user needs with business goals. We want to see how you've turned complexity into clarity in your past roles, so be specific about your achievements!
Emphasise Collaboration: Since collaboration is key in our work, share examples of how you’ve worked with stakeholders to deliver value. Talk about your coaching experiences and how you’ve championed Design Thinking in your previous projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Close Brothers Group
✨Know Your Design Methods
Brush up on user-centred design methods like Google Sprint and Design Thinking. Be ready to discuss how you've applied these techniques in past projects, especially in creating accessible solutions that resonate with users.
✨Showcase Your Research Skills
Prepare to talk about how you conduct user and channel research. Bring examples of how you've turned data into actionable insights that stakeholders loved, demonstrating your ability to balance user needs with business goals.
✨Visualise Your Ideas
Since the role involves visualising service concepts, practice explaining your design process using wireframes and blueprints. Make sure you can clearly articulate how your designs simplify complex scenarios and enhance usability.
✨Collaborate and Communicate
Highlight your experience in collaborating with stakeholders. Be ready to share examples of how you've coached others in Design Thinking and how you've worked as part of a team to optimise digital services from the ground up.
