Close Brothers Group in London is seeking a Retail Operations Manager on a 12-month FTC. You will lead Customer Services across Retail, managing outsourced partners and internal teams to deliver exceptional customer experiences while ensuring regulatory compliance and service excellence.
This role requires proven contact centre leadership, strong governance of SLAs/KPIs, risk & change management, and the ability to drive improvements across processes, data protection, AML/KYC and business
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Retail Operations & Outsourced Services Lead employer: Close Brothers Group
Close Brothers Group is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for those looking to grow in the Facilities & Workplace Services sector. With a strong commitment to sustainability and operational excellence, employees benefit from a supportive environment that encourages innovation and teamwork, all while working in dynamic UK locations that foster a sense of community and purpose.
