At a Glance
- Tasks: Lead the design of customer remediation policies and ensure compliance with regulations.
- Company: Join Close Brothers Group, a leader in financial services with a focus on customer care.
- Benefits: Enjoy private medical, pension contributions, and discounts on health checks.
- Other info: Flexible working options available: part-time, job-share, or full-time.
- Why this job: Make a real difference in customer outcomes while developing your career in finance.
- Qualifications: Experience in rectification design and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
Close Brothers Group is looking for a candidate to lead the design and maintenance of customer remediation policies in the Customer Resolution team. This role is available on a part-time, job-share, or full-time basis and involves ensuring compliance with regulatory standards while focusing on good customer outcomes.
The ideal candidate will have experience in rectification design within financial services and possess strong problem-solving, data analysis, and stakeholder management skills.
Benefits include private medical, pension contributions, and discounts on health checks.
Policy & Remediation Lead, Customer Duty employer: Close Brothers Group
Close Brothers Group is an excellent employer that prioritises employee well-being and professional growth, offering flexible working arrangements to suit your lifestyle. With a strong commitment to compliance and customer satisfaction, you will thrive in a supportive work culture that values collaboration and innovation, alongside benefits such as private medical insurance and pension contributions. Join us in a role that not only enhances your career but also contributes to meaningful customer outcomes in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Policy & Remediation Lead, Customer Duty
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who have experience with customer remediation. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, highlight your problem-solving and data analysis abilities. Use real-life examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 3
Stay updated on regulatory standards! Make sure you're well-versed in the latest compliance requirements. This knowledge will not only boost your confidence but also impress hiring managers during interviews.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows us you're genuinely interested in joining our team at Close Brothers Group.
We think you need these skills to ace Policy & Remediation Lead, Customer Duty
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Policy & Remediation Lead role. Highlight your experience in rectification design and how it aligns with our focus on good customer outcomes.
Showcase Your Skills:We want to see your problem-solving, data analysis, and stakeholder management skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully tackled similar challenges.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements are easy to spot. This helps us quickly see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Close Brothers Group
✨Know Your Policies Inside Out
Make sure you’re well-versed in customer remediation policies and regulatory standards. Research Close Brothers Group’s approach to compliance and customer outcomes, so you can discuss how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past, especially in financial services. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical abilities.
✨Engage with Stakeholders
Demonstrate your stakeholder management skills by discussing how you’ve successfully collaborated with different teams. Be ready to share specific instances where your communication made a positive impact on project outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics at Close Brothers Group. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
