Operations Support Executive (9 Month FTC Part-Time)

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Close Brothers Motor Finance Ireland Team where you will be responsible for inbound customer calls, emails, letters, and ensuring that customers receive fair and just outcomes. Working as part of the Motor Finance Ireland team our ideal team member will have previous experience in high-level customer service with excellent planning and organisational skills.

RESPONSIBILITIES

• Answering telephone calls per day.
• Always adhering to the relevant data protection guidelines.
• Actioning customer requests, i.e. change of bank details, due date requests, change of address, statements etc. within the relevant turnaround times.
• Processing direct debit mandates received and update bank details.
• Manually taking payments via debit card facility re: settlements/payments and arrears.
• Weekly/daily review of the relevant reports to ensure refunds are processed/accounts closed within the relevant timeframe.
• Quoting settlements to customers and dealers and passing on potential sales leads to the Sales Team and other relevant departments.
• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Excellent customer service skills
• Previous exposure to a customer focused environment
• Demonstrable experience of working within a structured process
• Excellent IT Skills (MS Word, Excel and Outlook)
• The ability to work well as part of a team
• Excellent stakeholder management skills, including a good telephone manner
• The ability to display personal dedication, effort, motivation and initiative in all business dealings

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE/ARE:

• Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act in line with CBI guidelines and regulations.
• APA Qualified – Hold a Professional Certificate in Consumer Credit
• Previous experience in dealing with large volumes of phone calls and customer queries.

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.