At a Glance
- Tasks: Lead the design of customer remediation policies and ensure compliance with regulations.
- Company: Join Close Brothers Group, a leader in financial services with a focus on customer care.
- Benefits: Enjoy private medical, pension contributions, and discounts on health checks.
- Other info: Flexible working options available: part-time, job-share, or full-time.
- Why this job: Make a real difference in customer outcomes while developing your career in finance.
- Qualifications: Experience in rectification design and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
Close Brothers Group is looking for a candidate to lead the design and maintenance of customer remediation policies in the Customer Resolution team. This role is available on a part-time, job-share, or full-time basis and involves ensuring compliance with regulatory standards while focusing on good customer outcomes.
The ideal candidate will have experience in rectification design within financial services and possess strong problem-solving, data analysis, and stakeholder management skills.
Benefits include private medical, pension contributions, and discounts on health checks.
Policy & Remediation Lead, Customer Duty in London employer: Close Brothers Group
Close Brothers Group is an excellent employer that prioritises employee well-being and professional growth, offering flexible working arrangements to suit your lifestyle. With a strong commitment to compliance and customer satisfaction, you will thrive in a supportive work culture that values collaboration and innovation. Enjoy comprehensive benefits such as private medical insurance, pension contributions, and health check discounts, all while making a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Policy & Remediation Lead, Customer Duty in London
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who have experience with customer remediation. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your problem-solving and data analysis skills. Think of real-life examples where you've tackled challenges in customer remediation. We want to see how you can bring those skills to Close Brothers Group!
✨Tip Number 3
Showcase your stakeholder management skills! During interviews, highlight times when you've successfully collaborated with different teams or departments. This will demonstrate your ability to work effectively within the Customer Resolution team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Policy & Remediation Lead, Customer Duty in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Policy & Remediation Lead role. Highlight your experience in rectification design and how it aligns with our focus on good customer outcomes.
Showcase Your Skills:We want to see your problem-solving, data analysis, and stakeholder management skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully tackled similar challenges.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements are easy to spot. This helps us quickly understand your fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Close Brothers Group
✨Know Your Policies Inside Out
Make sure you’re well-versed in customer remediation policies and regulatory standards. Research Close Brothers Group’s approach to compliance and customer outcomes, so you can discuss how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past roles where you successfully tackled complex issues. Highlight your analytical skills and how they led to effective rectification design, as this will resonate well with the interviewers.
✨Engage with Stakeholders
Demonstrate your stakeholder management abilities by discussing how you’ve collaborated with various teams in previous positions. Be ready to share strategies you used to ensure everyone was on board during remediation processes.
✨Ask Insightful Questions
Prepare thoughtful questions about the Customer Resolution team and their current challenges. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
