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- Tasks: Design and maintain policies to ensure effective customer remediation strategies.
- Company: Join Close Brothers, a leading UK merchant banking group with a focus on inclusivity.
- Benefits: Enjoy private medical, gym discounts, and a cycle to work scheme.
- Why this job: Make a real impact on customer experiences while working in a supportive environment.
- Qualifications: Experience in policy design and implementation within financial services is essential.
- Other info: Flexible working options available to suit your lifestyle.
The predicted salary is between 40000 - 50000 ÂŁ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn't always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.
Join the Close Brothers Risk Team where you will lead on the design and maintenance of policies that enable the safe and effective execution of remediation strategies to address customer harms. Working as part of the Governance and Policy team our ideal team member will have previous experience in regulatory expectations, consistency in customer treatments and delivery of good customer outcomes with excellent problem-solving and data analysis skills.
RESPONSIBILITIES
- Create and support implementation of scalable, reusable policies and principles that standardise remediation practices and support consistent delivery of good customer outcomes.
- Deliver and read across to external changes impacting Customer Duty.
- Oversee the delivery and operationalisation of remediation policies across internal teams.
- Gather and prepare regulatory outputs to ensure correct controls and oversight in place to deliver as intended.
- Ensure policies are designed with the customer in mind, balancing regulatory compliance with customer needs.
- Evaluate the effectiveness of remediation in addressing customer harms, reviewing policy as required to improve customer experiences.
- Develop and maintain scalable, reusable policies to support safe and effective remediation strategies.
- Support reporting and regulatory engagement.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
- Proven background in remediation governance, policy design and implementation within financial services.
- Rectification design & delivery experience within financial services.
- Proven attention to detail and stakeholder management skills.
- Knowledge of financial services regulatory agenda.
- Attention to detail ensuring accuracy, clarity and regulatory compliance.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
- Knowledge of regulatory frameworks and compliance requirements.
- Knowledge of the Motor Finance industry.
- Risk and compliance qualifications.
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers: https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits: https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment: Our Responsibility - Diversity and inclusion / Close Brothers Group.
The Company Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.
Our specialist lending and deposit solutions include:
- Commercial: Offers specialist and predominantly secured lending principally to the SME market.
- Retail: Provides intermediated finance through motor dealers, motor finance brokers and insurance brokers, and savings products for individuals and corporates.
- Property: Offers residential development finance to established UK property developers, funding for commercial properties, and bridging and refurbishment loans.
At Close Brothers, we are here to help people and businesses thrive over the long term. Through our deep sector knowledge and expertise, focus on delivering excellent and specialist service, and strength of established relationships, we support our customers through the cycle. Our values of deep expertise, consistent service and long-term relationships embody our distinctive culture and customerâcentric approach.
We also recognise our responsibility to help address the social, economic and environmental challenges facing our businesses, employees and customers, now and into the future.
The Benefits
- Private medical
- Discounted health checks
- Stakeholder pension contribution
- Cycle to work scheme
- Gym discounts
- Purchase additional holiday
Governance & Policy Analyst (12 month FTC) in London employer: Close Brothers Group
Contact Detail:
Close Brothers Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Governance & Policy Analyst (12 month FTC) in London
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching Close Brothers and understanding their values. Tailor your answers to show how your experience aligns with their mission of delivering excellent customer outcomes.
â¨Tip Number 3
Practice common interview questions and scenarios related to governance and policy. This will help you articulate your thoughts clearly and demonstrate your problem-solving skills effectively.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in joining the Close Brothers team.
We think you need these skills to ace Governance & Policy Analyst (12 month FTC) in London
Some tips for your application đŤĄ
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so donât be afraid to share your unique experiences and perspectives that make you a great fit for the Governance & Policy Analyst role.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in remediation governance and policy design. Use keywords from the job description to show us you understand what we're looking for and how you can contribute to our team.
Showcase Your Skills: Donât just list your skills; give us examples of how you've used them in past roles. Whether itâs problem-solving or data analysis, we want to know how youâve tackled challenges and delivered good customer outcomes in your previous work.
Apply Through Our Website: We encourage you to apply directly through our careers page. Itâs the best way to ensure your application gets to us quickly and efficiently. Plus, youâll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Close Brothers Group
â¨Know Your Policies
Familiarise yourself with the key policies and regulatory frameworks relevant to the role. Understanding how these policies impact customer outcomes will show your commitment to the position and help you articulate your thoughts during the interview.
â¨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully tackled complex problems, especially in a regulatory context. Highlighting your analytical skills and how you've implemented effective solutions will resonate well with the interviewers.
â¨Emphasise Customer-Centric Thinking
Be ready to discuss how you balance regulatory compliance with customer needs. Share specific instances where you've designed or improved policies with the customer in mind, demonstrating your ability to deliver good customer outcomes.
â¨Engage with Stakeholders
Illustrate your experience in stakeholder management by discussing how you've collaborated with different teams to implement policies. Showing that you can effectively communicate and work with others will be crucial for this role.