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- Tasks: Design and maintain policies to ensure effective customer remediation strategies.
- Company: Join Close Brothers, a leading UK merchant banking group with a focus on inclusivity.
- Benefits: Enjoy hybrid working, private medical care, gym discounts, and more.
- Why this job: Make a real impact on customer experiences while developing your skills in governance and policy.
- Qualifications: Experience in regulatory expectations and strong problem-solving skills are essential.
- Other info: Flexible working options available; we celebrate diversity and support all applicants.
The predicted salary is between 40000 - 50000 £ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn't always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.
Join the Close Brothers Risk Team where you will lead on the design and maintenance of policies that enable the safe and effective execution of remediation strategies to address customer harms. Working as part of the Governance and Policy team our ideal team member will have previous experience in regulatory expectations, consistency in customer treatments and delivery of good customer outcomes with excellent problem-solving and data analysis skills.
RESPONSIBILITIES- Create and support implementation of scalable, reusable policies and principles that standardise remediation practices and support consistent delivery of good customer outcomes.
- Deliver and read across to external changes impacting Customer Duty.
- Oversee the delivery and operationalisation of remediation policies across internal teams.
- Gather and prepare regulatory outputs to ensure correct controls and oversight in place to deliver as intended.
- Ensure policies are designed with the customer in mind, balancing regulatory compliance with customer needs.
- Evaluate the effectiveness of remediation in addressing customer harms, reviewing policy as required to improve customer experiences.
- Develop and maintain scalable, reusable policies to support safe and effective remediation strategies.
- Support reporting and regulatory engagement.
- Proven background in remediation governance, policy design and implementation within financial services.
- Rectification design & delivery experience within financial services.
- Proven attention to detail and stakeholder management skills.
- Knowledge of financial services regulatory agenda.
- Attention to detail ensuring accuracy, clarity and regulatory compliance.
- Knowledge of regulatory frameworks and compliance requirements.
- Knowledge of the Motor Finance industry.
- Risk and compliance qualifications.
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
The Benefits- Private medical
- Discounted health checks
- Stakeholder pension contribution
- Cycle to work scheme
- Gym discounts
- Purchase additional holiday
Governance & Policy Analyst (12 month FTC) employer: Close Brothers Group
Contact Detail:
Close Brothers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Governance & Policy Analyst (12 month FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to governance and policy, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in previous roles. This will show that you can deliver good customer outcomes, which is key for the Governance & Policy Analyst role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining Close Brothers and being part of our inclusive team.
We think you need these skills to ace Governance & Policy Analyst (12 month FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Governance & Policy Analyst role. Highlight your experience in remediation governance and policy design, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's problem-solving or data analysis, we want to see how you’ve made a difference in your past positions.
Be Authentic: We love diversity and inclusivity, so let your personality shine through in your application. Share your unique experiences and perspectives that make you a great fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our careers page. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Close Brothers Group
✨Know Your Policies
Familiarise yourself with the key policies and regulatory frameworks relevant to the role. Understanding how these policies impact customer outcomes will show your commitment to the position and help you articulate your thoughts during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully tackled complex problems, especially in a regulatory context. Highlighting your analytical skills and how you've implemented effective solutions will resonate well with the interviewers.
✨Emphasise Attention to Detail
Since this role requires a keen eye for detail, be ready to discuss how you've ensured accuracy and clarity in your previous work. Bring specific examples of how your attention to detail has led to successful outcomes in policy design or implementation.
✨Engage with Inclusivity
Given Close Brothers' commitment to diversity and inclusivity, express your understanding of these values. Share any experiences you have that demonstrate your ability to work effectively in diverse teams and how you can contribute to an inclusive workplace culture.