At a Glance
- Tasks: Lead the design of policies to enhance customer experiences and ensure compliance.
- Company: Close Brothers, a diverse and inclusive financial services firm.
- Benefits: Private medical, gym discounts, cycle to work scheme, and additional holiday options.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a real difference in customer outcomes while developing your leadership skills.
- Qualifications: Experience in rectification design within financial services and strong problem-solving skills.
The predicted salary is between 50000 - 60000 £ per year.
At Close Brothers we encourage people from diverse backgrounds to apply, even if they do not tick every box. The role is available on part‑time, job‑share or full‑time basis, and the manager will consider individual requests. In the Customer Resolution team you will lead the design and maintenance of policies that enable the safe and effective execution of remediation strategies to address customer harms.
Responsibilities:
- Create and support implementation of scalable, reusable policies and principles that standardise remediation practices and support consistent delivery of good customer outcomes.
- Deliver and read across to external changes impacting Customer Duty.
- Oversee the delivery and operationalisation of remediation policies across internal teams.
- Gather and prepare regulatory outputs to ensure correct controls and oversight in place to deliver as intended.
- Ensure policies are designed with the customer in mind, balancing regulatory compliance with customer needs.
- Evaluate the effectiveness of remediation in addressing customer harms, reviewing policy as required to improve customer experiences.
- Develop and maintain scalable, reusable policies to support safe and effective remediation strategies.
- Ensure policies align with regulatory expectations, governance frameworks and internal standards.
Developing Our People: as a line manager you will be responsible for inspiring and motivating your team, as well as developing performance through coaching. You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.
Qualifications:
- Rectification design & delivery experience within financial services.
- Proven skills in problem‑solving, data analysis, attention to detail and stakeholder management.
- Knowledge of financial services regulatory agenda.
- Keen attention to detail ensuring accuracy, clarity and regulatory compliance.
Nice to have:
- Knowledge of regulatory frameworks and compliance requirements.
- Knowledge of the Motor Finance industry.
- Risk and compliance qualifications.
We are committed to providing an inclusive and accessible recruitment process. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com.
Benefits:
- Private medical.
- Discounted health checks.
- Stakeholder pension contribution.
- Cycle to work scheme.
- Gym discounts.
- Purchase additional holiday.
Governance and Policy Manager employer: Close Brothers Group
At Close Brothers, we pride ourselves on fostering a supportive and inclusive work environment where diverse talents thrive. As a Governance and Policy Manager, you will benefit from flexible working arrangements, comprehensive health benefits, and opportunities for personal development through coaching and feedback. Our commitment to employee growth, coupled with a focus on delivering excellent customer outcomes, makes us an exceptional employer in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Governance and Policy Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Close Brothers. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to governance and policy management. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've tackled challenges in financial services, especially around regulatory compliance. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Governance and Policy Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in governance and policy management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Problem-Solving Skills:In your application, emphasise your problem-solving abilities and any experience you have in rectification design within financial services. We love seeing candidates who can think critically and address customer harms effectively.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and ensure your points are easy to understand. We appreciate attention to detail, so make sure everything is accurate and well-structured.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we’re excited to see what you bring to the table!
How to prepare for a job interview at Close Brothers Group
✨Know Your Policies Inside Out
Make sure you thoroughly understand the policies and principles relevant to the role. Familiarise yourself with the regulatory frameworks and compliance requirements in financial services, as this will show your commitment and expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Highlight your data analysis skills and attention to detail, as these are crucial for evaluating the effectiveness of remediation strategies and ensuring good customer outcomes.
✨Demonstrate Leadership Qualities
As a Governance and Policy Manager, you'll be inspiring and motivating your team. Be ready to discuss your experience in coaching and developing others, and how you encourage personal development through regular feedback.
✨Align with Customer-Centric Values
Emphasise your understanding of balancing regulatory compliance with customer needs. Prepare to discuss how you've designed policies with the customer in mind and how you've evaluated their effectiveness in improving customer experiences.
