OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn’t always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.
Join the Close Brothers Technology Product Team where you will support the generation, analysis and communication of insight that informs decisions and improves customer and partner experiences across the Group.
Working as part of the Experience Strategy & Design team our ideal team member will have previous experience in supporting the delivery of internal and agency-led research projects, helping to develop research materials, analysing findings and ensuring activities are completed to a high standard, on time and within budget with excellent organisation skills.
RESPONSIBILITIES
- Promote the delivery of multi-method research programmes, including those commissioned to third-party agencies
- Contribute to high-quality externally delivered research, ensuring outputs address the established objectives and business needs.
- Build effective relationships with insight partners and suppliers, supporting consistent and high-quality delivery.
- Promote the effective use and development of insight tools, methodologies and platforms.
- Generate and convey clear, actionable insight that links customer and partner needs with business objectives.
- Work collaboratively with colleagues and stakeholders to strengthen the use of insight in decision-making.
- Champion customer-centric and evidence-based thinking through day-to-day work and stakeholder interactions.
- Follow all relevant governance, risk and compliance requirements when conducting research and handling information.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:
- Supported or delivering qualitative, quantitative or UX research activities.
- An ability to develop research materials, including interview guides, questionnaires and surveys.
- Worked on survey-based research or measurement programmes, such as NPS, brand tracking, customer experience or partner experience surveys.
- An ability to collate, prepare and handle data appropriately to support research planning, segmentation and insight generation.
- Clear written and verbal communication skills, with the ability to turn findings into concise outputs for different audiences.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
- Worked in a research, insight, customer experience, UX or marketing environment.
- Workedwith research agencies or third-party suppliers.
- A familiarity with Voice of Customer platforms, survey tools or recurring experience measurement programmes.
- A familiarity with financial services or regulated environments.
- Worked in a relevant discipline such as psychology, social sciences, marketing, research, customer experience, UX, business or a related field.
ABOUT US
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 2,600 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.
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Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
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Insight Executive in England employer: Close Brothers Group
Close Brothers Group is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for those looking to grow in the Facilities & Workplace Services sector. With a strong commitment to sustainability and operational excellence, employees benefit from a supportive environment that encourages innovation and teamwork, all while working in dynamic UK locations that foster a sense of community and purpose.
