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- Tasks: Design and deliver engaging training sessions for the NGLO programme.
- Company: Join Close Brothers, a leading UK merchant banking group with a focus on inclusivity.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work environment.
- Why this job: Make a real impact by empowering colleagues with essential skills and knowledge.
- Qualifications: Experience in training delivery and strong communication skills are essential.
- Other info: Flexible work options and a commitment to diversity make this a great opportunity.
The predicted salary is between 36000 - 60000 £ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
The Next Generation Lending Operation (NGLO) Programme Trainer will play a key role in delivering high-quality training to support the successful rollout of the NGLO programme. This hands-on role will focus on ensuring all operational colleagues are fully equipped with the knowledge, skills and confidence to operate effectively within the new NGLO platform.
RESPONSIBILITIES- Design & deliver high-quality training sessions (classroom and virtual) to business colleagues as part of the NGLO rollout, ensuring all content is engaging, accessible and aligned with operational needs.
- Collaborate with the NGLO platform provider to co-design, review and adapt training materials, user guides, reference documents, ensuring alignment with system functionality and operational requirement.
- Support the design, preparation and updating of training materials, user guides and job aids to reflect new NGLO processes and systems.
- Collaborate with subject matter experts, coaches and team leaders to identify learning needs and tailor delivery to ensure consistent understanding across teams.
- Monitor learner progress and confidence levels, escalating development needs where appropriate to ensure readiness for live operation.
- Gather feedback from delegates and stakeholders to inform continuous improvement of training content and delivery methods.
- Support the embedding of a coaching and continuous learning culture within the Customer Support function.
- Maintain accurate training records, attendance logs and evaluation results to evidence completion and learning impact.
- Attend programme and operational meetings to provide updates on training delivery progress, upcoming activity, and key observations from learners.
- Attend leadership meetings monthly to provide an update on training activity and key focus areas for the upcoming month.
- Support in managing the relationship with key stakeholders to drive and maintain a coaching and development culture.
- Work collaboratively with other teams to support continuous improvement across the operation.
- Represent the NGLO Programme Team in the wider business through engagement with key stakeholders at all levels including the Customer Forum and 3rd Party business.
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
- Proven experience delivering training in a fast-paced customer support or financial services environment.
- Strong facilitation and presentation skills with the ability to adapt delivery style to suit different audiences.
- Excellent communication skills (verbal and written).
- Strong organisational skills and attention to detail.
- Ability to motivate and engage colleagues during periods of change.
- Confident using IT systems and software, including MS Office and online training tools.
- Team player with a proactive, customer-focused approach with the ability to create excellent working relationships.
- Able to think on feet and use initiative to solve problems and deliver solutions.
- Experience of working and delivering in a customer focused environment.
- Confidence working in a fast paced, project driven environment where adaptability and initiative is key.
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.
For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
Training Specialist - 12 Month FTC in Doncaster employer: Close Brothers Group
Contact Detail:
Close Brothers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Specialist - 12 Month FTC in Doncaster
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your delivery! Whether it's a presentation or answering questions, rehearse what you want to say. This will boost your confidence and help you communicate your skills effectively during the interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the company. This shows that you’re engaged and eager to learn more about how you can contribute to their success.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can leave a lasting impression. Plus, it gives you another chance to express your enthusiasm for the role!
We think you need these skills to ace Training Specialist - 12 Month FTC in Doncaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in training and customer support. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Show Off Your Communication Skills: Since this role involves delivering training, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share an example of a successful training session you’ve led.
Highlight Your Adaptability: We’re looking for someone who can thrive in a fast-paced environment. Share experiences where you’ve had to adapt quickly or think on your feet. This will show us that you’re ready for the dynamic nature of the NGLO programme.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Close Brothers Group
✨Know Your Training Stuff
Make sure you brush up on your training delivery skills. Since this role involves designing and delivering training sessions, be ready to discuss your previous experiences and how you've tailored content for different audiences. Think about specific examples where you adapted your style to engage learners.
✨Show Off Your Collaboration Skills
This position requires working closely with subject matter experts and stakeholders. Be prepared to share examples of how you've collaborated in the past, especially in a fast-paced environment. Highlight any experience you have in co-designing training materials or adapting content based on feedback.
✨Demonstrate Your Organisational Prowess
With responsibilities like maintaining training records and monitoring learner progress, showcasing your organisational skills is key. Bring up any tools or methods you use to keep track of training activities and how you ensure everything runs smoothly.
✨Emphasise Your Adaptability
Given the dynamic nature of the role, it's important to show that you can think on your feet. Prepare to discuss situations where you've had to adapt quickly to changes or solve problems effectively. This will demonstrate your ability to thrive in a project-driven environment.
