At a Glance
- Tasks: Lead a team to ensure operational resilience and business continuity in retail.
- Company: Join Close Brothers, a leading UK merchant banking group with a focus on inclusivity.
- Benefits: Enjoy private medical care, gym discounts, and a stakeholder pension scheme.
- Other info: Flexible hybrid working options available to support work-life balance.
- Why this job: Make a real impact by developing resilience strategies and leading a high-performing team.
- Qualifications: Experience in operational resilience and strong leadership skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join Close Brothers Retail Resilience Team where you will deliver operational resilience and business continuity outcomes in line with Group standards. The role is also accountable for owning and developing the local third-party resilience framework: working directly with business process outsourcers to create a collaborative approach to resilience, ensure appropriate supplier resilience measures exist, and monitor resilience-related third-party risks. The role sits within the Retail Resilience team and is embedded within the Retail Operating model. It works in close partnership with the businesses to identify vulnerabilities, design resilience strategies, and prioritise investment. The role leads a team of 2 Resilience Analysts, who partner directly with process owners to deliver the Operational Resilience and Business Continuity cycles, and is responsible for their performance management, coaching and development.
RESPONSIBILITIES
- Own and ensure the delivery of the Retail Operational Resilience Procedures and the Retail Business Continuity Procedures.
- Own and ensure delivery of the local third-party resilience framework.
- Work with the Retail Businesses to build and test service resilience strategies, business continuity plans and response playbooks.
- Assist the Retail Business Incident Manager on responding to complex and impactful incidents.
- Build process and governance improvements for testing and resilience cycles.
- Communicate resilience outcomes and performance into the business executive committees.
- Lead a high performing, engaged team, and sponsor people initiatives within the team.
- Set the tone within the function/business by encouraging an inclusive culture and role modelling the company values and expected behaviours.
- As a line manager, inspire and motivate your team, as well as develop performance through coaching.
- Encourage your team to take responsibility for their own personal development and provide support through regular feedback.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
- Strong experience in operational resilience, business continuity, third-party risk or related disciplines.
- The ability to lead, coach and develop high-performing teams.
- Proven experience working with suppliers and outsourced service models.
- The ability to influence and collaborate with senior stakeholders.
- The ability to analyse complex systems and explain resilience risks clearly to senior stakeholders.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
- Demonstrated experience working within FCA and PRA financial services Operational Resilience regulations (FCA PS21/3, PRA SoP1/21).
- Experience with large-scale outsourcing or offshore delivery models.
- Resilience and/or Business Continuity professional qualification (CBCI/MBCI).
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
ABOUT US
For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page.
To find out more about life at Close Brothers.
To find out more about our benefits.
To find out more about our commitment to creating an inclusive environment.
The Benefits
- Private medical.
- Discounted health checks.
- Stakeholder pension contribution.
- Gym discounts.
- Cycle to work scheme.
- Purchase additional holiday.
Retail Resilience Manager - Business & Supplier in Doncaster employer: Close Brothers Group
Close Brothers is an exceptional employer that champions diversity and inclusivity, offering a supportive work culture where employees can thrive. With a strong focus on personal development and flexible working options, the Retail Resilience Manager role provides opportunities for meaningful impact while leading a high-performing team in a dynamic environment. Employees benefit from comprehensive perks, including private medical care, gym discounts, and a commitment to work-life balance, making it an attractive place for those seeking rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Resilience Manager - Business & Supplier in Doncaster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Resilience Manager - Business & Supplier in Doncaster
Some tips for your application 🫡
Be Yourself:We want to see the real you! Don’t stress about ticking every box in the job description. Just be honest about your experiences and how they relate to the role. Your unique background could be exactly what we’re looking for!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Use keywords from the job description to show us that you understand what we're after. It helps us see how you fit into our team!
Showcase Your Team Spirit:Since this role involves leading a team, let us know about your leadership style and how you’ve motivated others in the past. Share examples of how you've built an inclusive culture or supported your team’s development.
Apply Through Our Website:We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Close Brothers Group
✨Know Your Stuff
Make sure you brush up on operational resilience and business continuity concepts. Familiarise yourself with Close Brothers' approach to these areas, especially how they work with third-party suppliers. Being able to discuss specific frameworks or strategies will show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed and developed teams in the past. Highlight your coaching style and how you inspire others to take ownership of their development. This will demonstrate your fit for the leadership aspect of the position.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific incidents or challenges related to operational resilience. Think about past experiences where you had to problem-solve under pressure and be ready to explain your thought process clearly. This will help you illustrate your analytical skills and ability to communicate complex ideas.
✨Emphasise Collaboration
This role requires working closely with various stakeholders, so be ready to discuss how you've successfully collaborated with senior management or external partners in previous roles. Share examples that highlight your influencing skills and how you’ve built strong relationships to achieve common goals.
