At a Glance
- Tasks: Drive operational excellence and improve team performance through structured approaches.
- Company: Join Close Brothers, a leading UK merchant banking group with a supportive culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career progression in the financial services industry.
- Why this job: Make a real impact by enhancing service delivery and operational flow.
- Qualifications: Experience in coaching, performance analysis, and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities
- Embed Operational Excellence principles and standard ways of working across the hub, ensuring teams apply consistent, structured approaches to performance and improvement.
- Drive effective daily management routines, including huddles, visual management, process confirmation, skills matrices and structured performance discussions.
- Facilitate improvement activity by helping teams identify waste, variation, bottlenecks, service risks, and opportunities to improve operational flow, quality, productivity, and customer outcomes.
- Coach Hub Managers, Team Leaders, and operational teams in structured problem and continuous improvement techniques.
- Support operational readiness and implementation activity relating to business change, centralisation, transition programmes, and operational restructuring.
- Share best practice, lessons learned, and improvement opportunities across hubs and business areas.
- Embed any changes to process or ways of working in-line with regulatory or internal audit requirements.
Qualifications
- Previous experience in coaching, facilitation, process observation, and performance analysis, helping to identify improvement opportunities, improving operational flow and service delivery with excellent communication skills.
- Ability to work independently as well as part of a team.
- Proven experience of working proactively and taking initiative.
- Numerate with analytical ability.
- Ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments.
- Strong interpersonal skills, quick to develop and maintain relationships both internally and externally.
- Operational resource planning and design exposure.
Preferred Qualifications
- Good knowledge of Microsoft Products.
- Previous knowledge and experience of the Financial Services Industry and in similar operational or customer facing roles.
- Previous knowledge and experience of the Asset Finance industry.
- Experience of leadership and team coaching.
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
Continuous Process & Service Improvement Analyst employer: Close Brothers Group
At Close Brothers, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee well-being and professional growth. As a Continuous Process & Service Improvement Analyst, you will benefit from our hybrid working model, allowing for a healthy work-life balance while engaging in meaningful projects that drive operational excellence. With a strong emphasis on coaching and development, you'll have ample opportunities to enhance your skills and advance your career within a respected UK merchant banking group.
StudySmarter Expert Advice🤫
We think this is how you could land Continuous Process & Service Improvement Analyst
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Close Brothers Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Continuous Process & Service Improvement Analyst
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Close Brothers Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Close Brothers Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Close Brothers Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Close Brothers Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Close Brothers Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Close Brothers Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
