Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Glasgow Office with collections and customer communication.
- Company: Join Close Brothers, a diverse and inclusive company that values every background.
- Benefits: Enjoy flexible work options to balance your life and career.
- Why this job: Be part of a supportive team while developing your skills in finance and customer service.
- Qualifications: No specific experience required; just bring your confidence and customer service focus!
- Other info: Opportunity to learn about asset finance and grow within a collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Asset Finance Team where you will be responsible for providing solid and consistent support to the Glasgow Office, Directors and Operations team. Ensuring all procedures are adhered to for collection of late payments.
Our ideal team member will also be able to correspond effectively with our solicitors and auditors and ensuring any related paperwork is completed accurately and in a timely manner, as well as prompt and professional answering of the telephones.
RESPONSIBILITIES
-
Assist with arrears cases as and when required, calling customers by phone and following up with written communication.
-
To have and understanding of CCA legislation
-
Assist with customer calls, which may include a phone divert when Asset manager unavailable.
-
Ensure prompt and professional answering of telephones and deal with customer queries.
-
Providing all information required by our auditors, and ensuring all feedback is actioned in a timely manner.
-
Ensuring any legal paperwork is followed up with Solicitors.
-
Assist with ad-hoc administrative duties as and when required by the Collections Manager and Management Team
-
Communicate with team members and work closely to support each other. Understand the team/business targets and personal contribution to achieving these.
-
Have a full understanding of all the finance products offered and associated add on products available at Close Brothers Asset Finance.
-
Ensure that Close Brothers Asset Finance policies and procedures are understood and adhered to at all times.
-
A proven track record as a collections/asset assistant
-
A bright, confident, hard-working individual.
-
Confident using Microsoft Office tools
-
Customer Service focused.
-
Able to work well independently as well as of part of team
-
Numerate with analytical ability.
-
Excellent attention to detail.
-
Strong interpersonal skills.
-
Strong ability to plan and organise.
-
Ability to work under pressure whilst maintaining a positive mental attitude.
-
Demonstrates an understanding of the business.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:
- Previous knowledge and experience of the Asset Finance industry.
Collector employer: Close Brothers Group
Contact Detail:
Close Brothers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collector
✨Tip Number 1
Familiarize yourself with CCA legislation and the asset finance industry. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling customer queries and liaising with solicitors, being articulate and professional is key.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. Highlight how you maintained a positive attitude while meeting tight deadlines.
✨Tip Number 4
Demonstrate your teamwork skills by discussing how you've supported colleagues in previous roles. Close Brothers values collaboration, so showing that you're a team player will set you apart.
We think you need these skills to ace Collector
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Collector position at Close Brothers. Make sure you understand the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in collections or asset finance. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Skills: Make sure to highlight your customer service skills, attention to detail, and ability to work under pressure. Use examples from your past experiences to demonstrate these skills effectively.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you are a good fit for Close Brothers and how you can contribute to their team.
How to prepare for a job interview at Close Brothers Group
✨Show Your Understanding of CCA Legislation
Make sure to familiarize yourself with the Consumer Credit Act (CCA) legislation before the interview. Being able to discuss its relevance to the role will demonstrate your preparedness and understanding of the industry.
✨Highlight Your Customer Service Skills
Since the role involves dealing with customer queries and calls, be ready to share examples of how you've successfully handled customer interactions in the past. This will showcase your customer service focus and interpersonal skills.
✨Demonstrate Team Collaboration
Prepare to discuss instances where you've worked effectively within a team. Close Brothers values collaboration, so sharing your experiences of supporting colleagues and achieving team goals will resonate well.
✨Emphasize Attention to Detail
Given the importance of accurate paperwork and adherence to procedures, be prepared to provide examples that highlight your attention to detail. Discuss how you ensure accuracy in your work, especially under pressure.
