At a Glance
- Tasks: Support client managers and handle client queries with top-notch service.
- Company: Join Close Brothers, a leading UK merchant banking group that values diversity.
- Benefits: Enjoy hybrid working, flexible hours, and training opportunities.
- Other info: Inclusive culture with excellent career growth and support for all backgrounds.
- Why this job: Make a real impact in client relations while developing your skills.
- Qualifications: Experience in customer-facing roles and strong communication skills are key.
The predicted salary is between 28800 - 43200 € per year.
OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Invoice Finance (CBIF) team where you will work alongside our Client Managers to deliver innovative funding solutions and outstanding customer service to our clients in the Commercial Portfolio (funds in use up to £3M).
Working as part of the Client Services team based in Manchester, our ideal new team member will have previous experience in customer facing roles, ideally within the invoice finance world and will possess excellent communication, prioritisation and administrative skills.
RESPONSIBILITIES
- Provide on-hand support for client managers with effective handling of client queries, requests, internal administrative tasks and reporting requirements.
- Ensure an excellent standard of service is provided at all times
- Accurately process client payment requests on the day of receipt and ensure that any overpayments are in accordance with an approved authority
- Process any changes to clients terms and conditions and ensure they are accurately documented on the client file
- Process relevant fees, reports and documentation in relation to client terminations
- Review IDeal dashboard and liaise with clients on any reconciliation variances
- Assist with the new business/onboarding process, especially with system set up and client training.
WE WOULD LOVE TO HEAR FROM YOU IF:
- You have relevant experience in a client facing role, ideally within the Invoice Finance industry
- You're an excellent communicator both verbally and written
- You build effective working relationships with both colleagues and clients
- You're detail orientated and highly organised - able to effectively prioritise your own workload
- You love working in a team, but can handle individual tasks
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:
- Have obtained or are working towards an ABFA qualification to Foundation level.
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
ABOUT US
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
#LI-JN1 #LI-CBIF #LI-Hybrid
The Company
Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.
Our specialist lending and deposit solutions include:
- Commercial: Offers specialist and predominantly secured lending principally to the SME market.
- Retail : Provides intermediated finance through motor dealers, motor finance brokers and insurance brokers, and savings products for individuals and corporates.
- Property: Offers residential development finance to established UK property developers, funding for commercial properties, and bridging and refurbishment loans.
At Close Brothers, we are here to help people and businesses thrive over the long term.
Through our deep sector knowledge and expertise, focus on delivering excellent and specialist service, and strength of established relationships, we support our customers through the cycle. Our values of deep expertise, consistent service and long-term relationships embody our distinctive culture and customer-centric approach.
We also recognise our responsibility to help address the social, economic and environmental challenges facing our businesses, employees and customers, now and into the future.
The Benefits
Private medical
Discounted health checks
Stakeholder pension contribution
Cycle to work scheme
Gym discounts
Purchase additional holiday
Documents
Client Executive in Manchester employer: Close Brothers Group
Close Brothers is an excellent employer that values diversity and inclusivity, offering a supportive work culture where employees can thrive. With flexible working options and a commitment to employee development, you will have the opportunity to grow your skills in a dynamic environment while delivering exceptional service to clients. Join us in our London office and be part of a team that prioritises both professional success and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Client Executive in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the invoice finance world and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for interviews by researching Close Brothers and their values. Show us that you understand our commitment to diversity and inclusivity, and be ready to discuss how you can contribute to our team.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, consider doing mock interviews with friends or family to refine your verbal and written communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Client Executive in Manchester
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how your unique background can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in client-facing roles, especially if you've worked in invoice finance. We love seeing how your skills match what we're looking for, so don’t hold back!
Show Off Your Communication Skills:Since excellent communication is key for this role, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing candidates we’re excited to meet!
How to prepare for a job interview at Close Brothers Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of invoice finance and the role of a Client Executive. Brush up on key terms and processes so you can speak confidently about how your experience aligns with what Close Brothers is looking for.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples from your past experiences where you effectively handled client queries or built strong relationships. Practise articulating these stories clearly and concisely.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your workload. Think of specific instances where your attention to detail made a difference in your previous roles, especially in customer-facing situations.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, the onboarding process, or how Close Brothers supports its employees. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
