At a Glance
- Tasks: Support partner hubs with dealer on-boarding, updates, and customer queries.
- Company: Join Close Brothers, a leading UK merchant banking group with a focus on inclusivity.
- Benefits: Enjoy flexible work options and a hybrid working environment.
- Other info: Open to applicants from all backgrounds; adjustments available for those with disabilities.
- Why this job: Be part of a diverse team that values service excellence and personal growth.
- Qualifications: Strong customer service skills, attention to detail, and multitasking abilities required.
The predicted salary is between 28800 - 43200 £ per year.
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At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Motor Finance Team as a Business Services Executive where you will provide support to our partner hubs and partners in the completion of several centralised tasks. This particular role requires a flexible approach in the ability to prioritise differing activities, whilst working to fixed deadlines.
Our Business Service Executive will be a highly service driven individual. In order to be successful in the role, you must be a self-motivated individual who can multitask, prioritise and have excellent communication skills.
RESPONSIBILITIES
- Dealer on-boarding– including Sanction and FCA licence checks.
- Carry out Dealer Partner updates and ensure the system is updated to reflect any amendments.
- Commission adjustment and monthly reconciliation.
- Asset Recovery – customer Voluntary Termination, PCP hand back, auction house sales, fee collection
- Completion of Data SARs, and other GDPR related activities
- Review Experian (credit) disputes and ensure you reach a resolution that is communicated.
- Manage customers through the Right to withdraw process from initial call to providing the settlement quote and taking a payment.
- Telephone Queries from branch, dealer, customer and other 3rd parties
- Keeping up to date with Emails & Post.
- Welcome pack preparation– Republic Of Ireland customers Welcome packs
- HPI (Hire Purchase Investigations) monitoring.
- Monthly MI reporting to various stakeholders including Compliance.
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/CAN:
- Excellent Customer service skills with experience in a high-pressure environment
- Excellent attention to detail
- The ability to multitask, ‘think on your feet’,
- Prioritise and work to strict deadlines.
- Excellent communication and negotiation skills.
- Ability to work as part of a team and individually.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
- Previous experience in the Finance or Automotive industry.
- Awareness/understanding of GDPR/PII.
- Collections experience would be a distinct advantage (Asset Recovery)
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.
ABOUT US
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
#J-18808-LjbffrBusiness Services Executive in Doncaster employer: Close Brothers Group
At Close Brothers, we pride ourselves on being an excellent employer that values diversity and inclusivity, offering flexible work options to help you achieve a healthy work-life balance. As a Business Services Executive, you'll thrive in a supportive environment that encourages personal growth and development, while contributing to a dynamic team dedicated to delivering exceptional service. With opportunities for hybrid working and a commitment to employee well-being, Close Brothers is the ideal place for those seeking meaningful and rewarding employment in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Services Executive in Doncaster
✨Tip Number 1
Familiarise yourself with the finance and automotive industries. Understanding the specific terminology and processes used in these sectors can give you an edge during interviews and discussions.
✨Tip Number 2
Demonstrate your customer service skills through examples from previous roles. Be ready to share specific instances where you successfully managed high-pressure situations or resolved conflicts.
✨Tip Number 3
Highlight your ability to multitask and prioritise effectively. Prepare to discuss how you've managed multiple responsibilities in past positions, especially under tight deadlines.
✨Tip Number 4
Show your knowledge of GDPR and compliance regulations. Being able to discuss these topics confidently will demonstrate your preparedness for the responsibilities of the role.
We think you need these skills to ace Business Services Executive in Doncaster
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and skills required for the Business Services Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous roles where you demonstrated excellent customer service skills, multitasking abilities, and attention to detail. Use specific examples to illustrate your achievements.
Showcase Communication Skills:Since the role requires excellent communication and negotiation skills, make sure to include examples of how you've effectively communicated in past positions. This could be through resolving customer queries or collaborating with team members.
Tailor Your Cover Letter:Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of their commitment to diversity and inclusivity, and express how you can contribute to their team.
How to prepare for a job interview at Close Brothers Group
✨Showcase Your Customer Service Skills
As a Business Services Executive, excellent customer service skills are crucial. Be prepared to share specific examples from your past experiences where you successfully handled high-pressure situations and resolved customer queries.
✨Demonstrate Your Multitasking Ability
This role requires the ability to multitask effectively. During the interview, discuss how you've managed multiple priorities in previous roles, especially under tight deadlines, to show that you can handle the demands of the position.
✨Highlight Your Attention to Detail
Attention to detail is key in this role, especially when dealing with compliance and reporting. Prepare to discuss instances where your meticulous nature helped prevent errors or improved processes in your previous jobs.
✨Familiarise Yourself with Relevant Regulations
Understanding GDPR and compliance requirements is beneficial for this position. Brush up on these topics before your interview and be ready to discuss how you would ensure adherence to these regulations in your work.
