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- Tasks: Deliver exceptional customer service and exceed expectations in a dynamic environment.
- Company: Join Close Brothers, a leading UK merchant banking group that values diversity and inclusivity.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work-life balance.
- Why this job: Make a real impact by helping customers and developing strong relationships.
- Qualifications: Experience in customer support and strong communication skills are essential.
- Other info: Flexible work options and excellent career growth opportunities await you.
The predicted salary is between 28800 - 48000 £ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Close Brothers Broker & Professional Solutions (BPS) team where you will deliver exceptional service to our customers, working to understand their needs and exceed their expectations wherever possible. Based in our Manchester office, you’ll bring experience in customer services, ideally within B2B banking/lending, along with strong organisational and communication skills, both written and verbal.
Responsibilities:
- Receive enquiries by email or telephone, addressing these effectively and in a timely manner.
- Process all requests, where required, for in-life tasks including settlement quotes, agreement settlement, reschedules, process card payments, refunds and updates to account information plus other activity required as and when requested.
- Ensure all requests are processed in compliance with relevant policies, procedures, and SLAs.
- Address Customer complaints in accordance with policy.
- Ensure all company systems, including ALFA, Salesforce (including Middle Office) are kept updated with relevant Customer information and to agreed data quality standards.
- Respond promptly and accurately to general sales requests or queries.
We would love to hear from you if you have / are:
- Experience of providing excellent Customer support.
- Ability to work independently as well as part of a team.
- Proven exposure to working proactively and taking initiative.
- An ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments.
- Strong stakeholder management skills, quick to develop and maintain relationships both internally and externally.
- Numerate with analytical ability.
It is not essential but it would be great if you have:
- Previous knowledge and experience of the Financial Services Industry and in similar operational or customer facing roles.
- Previous knowledge and experience of the Asset Finance industry.
- Good knowledge of Microsoft Products.
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
Customer Relationship Specialist in Manchester employer: Close Brothers Asset Finance
Contact Detail:
Close Brothers Asset Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Close Brothers. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or complaints, as this role is all about exceeding customer expectations.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to juggle responsibilities effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Close Brothers team.
We think you need these skills to ace Customer Relationship Specialist in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in B2B settings. We want to see how you've gone above and beyond to meet customer needs and exceed expectations.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Close Brothers Asset Finance
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in a B2B context. Be ready to share specific examples of how you've handled customer enquiries or complaints effectively, as this will show your understanding of the role and its demands.
✨Familiarise Yourself with Relevant Tools
Get to know the systems mentioned in the job description, like ALFA and Salesforce. Even if you haven't used them before, showing that you've done your homework and understand their purpose can impress the interviewers.
✨Demonstrate Strong Communication Skills
Prepare to showcase your verbal and written communication abilities. Practice articulating your thoughts clearly and concisely, as you'll need to communicate with both customers and colleagues at various levels.
✨Showcase Your Organisational Skills
Think of examples where you've successfully managed multiple tasks or projects. Highlighting your organisational skills will reassure the interviewers that you can handle the fast-paced environment of customer relationship management.
