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- Tasks: Support brokers with exceptional service and resolve enquiries via phone and email.
- Company: Join Close Brothers, a leading UK merchant banking group that values diversity.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work-life balance.
- Why this job: Make a real impact by building positive relationships and driving conversion rates.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Inclusive recruitment process with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Close Brothers Business Finance Team where you will deliver an efficient and consistent service whilst creating a positive relationship with our brokers and driving up conversion rates.
Working as part of the Broker Solutions team our ideal team member will have previous experience in being the initial and primary contact for brokers on the proposal/customer journey with excellent communication skills.
Responsibilities- Work in tandem with the Broker Development Managers (External Sales) to provide exceptional service to our Brokers.
- Engage with Brokers via telephone and email to address enquiries, resolve issues, and provide outstanding assistance.
- Provide assistance to our brokers and our internal Credit and Operation teams with processing of new proposals, ensuring full implementation of ‘Triage’ Process.
- Strive to exceed performance metrics and business SLA’s, including proposal submissions and conversion rates.
- Keep accurate records of customer interactions and transactions using our internal systems.
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
- The ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments.
- Proven experience in customer service, relationship management or a related role.
- Proficiency in handling customer enquiries and resolving issues with a customer‑centric approach.
- A strong attention to detail.
- Numerate and analytical ability.
- Familiarity with CRM software and other customer support tools is a plus.
- Good knowledge of Microsoft products.
- Previous knowledge of the Financial Services industry and in a similar customer facing role.
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
Broker Support Specialist in Hessle employer: Close Brothers Asset Finance
Contact Detail:
Close Brothers Asset Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support Specialist in Hessle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Close Brothers. Understand their values, culture, and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and relationship management. Think about your past experiences and how they relate to the Broker Support Specialist role. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your communication skills! Since this role involves liaising with brokers and internal teams, be ready to demonstrate your ability to communicate clearly and effectively. Use examples from your previous roles to highlight your customer-centric approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Broker Support Specialist in Hessle
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how your background can contribute to our diverse team.
Tailor Your Application: Make sure to customise your application for the Broker Support Specialist role. Highlight your relevant experience in customer service and relationship management, and connect it back to how you can help us provide exceptional service to our brokers.
Show Off Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to convey information clearly and effectively. Whether it's through your cover letter or CV, make sure we can see your strong communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Close Brothers Asset Finance
✨Know Your Stuff
Before the interview, make sure you understand Close Brothers' services and how they relate to the role of a Broker Support Specialist. Familiarise yourself with the proposal/customer journey and think about how your previous experience aligns with their expectations.
✨Show Off Your Communication Skills
Since this role involves engaging with brokers via phone and email, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer issues in the past, showcasing your customer-centric approach.
✨Be Detail-Oriented
Attention to detail is crucial for this position. During the interview, highlight instances where your meticulous nature has led to successful outcomes, especially in managing records or adhering to compliance standards.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics or the tools used at Close Brothers. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.