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For Companies At a Glance
- Tasks: Support brokers with exceptional service and drive conversion rates in a dynamic team.
- Company: Join Close Brothers, a leading UK merchant banking group that values diversity and inclusivity.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work-life balance.
- Why this job: Make a real impact by building relationships and enhancing broker experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible work options and excellent career growth opportunities await you.
The predicted salary is between 30000 - 40000 £ per year.
Overall Summary
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Business Finance Team where you will deliver an efficient and consistent service whilst creating a positive relationship with our brokers and driving up conversion rates. Working as part of the Broker Solutions team our ideal team member will have previous experience in being the initial and primary contact for brokers on the proposal/customer journey with excellent communication skills.
Responsibilities
- Work in tandem with the Broker Development Managers (External Sales) to provide exceptional service to our Brokers.
- Engage with Brokers via telephone and email to address enquiries, resolve issues, and provide outstanding assistance.
- Provide assistance to our brokers and our internal Credit and Operation teams with processing of new proposals, ensuring full implementation of ‘Triage’ Process.
- Strive to exceed performance metrics and business SLA’s, including proposal submissions and conversion rates.
- Keep accurate records of customer interactions and transactions using our internal systems.
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
We would love to hear from you if you have:
- The ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments.
- Proven experience in customer service, relationship management or a related role.
- Proficiency in handling customer enquiries and resolving issues with a customer‑centric approach.
- A strong attention to detail.
- Numerate and analytical ability.
It is not essential but it would be great if you have:
- Familiarity with CRM software and other customer support tools is a plus.
- Good knowledge of Microsoft products.
- Previous knowledge of the Financial Services industry and in a similar customer facing role.
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us or request a call back.
About Us
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
Broker Support Specialist (12month FTC) in Hessle employer: Close Brothers Asset Finance
Contact Detail:
Close Brothers Asset Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support Specialist (12month FTC) in Hessle
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Close Brothers on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and relationship management. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your communication skills during the interview! Remember, as a Broker Support Specialist, you'll be the first point of contact for brokers, so demonstrate how you can engage and resolve issues smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest updates and tips on our careers page.
We think you need these skills to ace Broker Support Specialist (12month FTC) in Hessle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Broker Support Specialist role. Highlight your relevant experience in customer service and relationship management, as this will show us that you understand what we're looking for.
Show Off Your Communication Skills: Since communication is key in this role, don’t shy away from showcasing your excellent communication skills in your application. Use clear and concise language, and maybe even share a brief example of how you've successfully resolved an issue in the past.
Be Detail-Oriented: Attention to detail is crucial for this position. Make sure your application is free from typos and errors. We want to see that you can keep accurate records and follow processes, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the company and the position there!
How to prepare for a job interview at Close Brothers Asset Finance
✨Know Your Stuff
Before the interview, make sure you understand Close Brothers and their Broker Support Specialist role. Familiarise yourself with their services, values, and the importance of building relationships with brokers. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples from your past experiences where you effectively resolved customer issues or built strong relationships. Practise articulating these scenarios clearly, as it will demonstrate your ability to engage with brokers and internal teams.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult broker or managing multiple enquiries. Think through potential scenarios in advance and outline your thought process, focusing on your customer-centric approach and attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the team dynamics, performance metrics, or the Triage Process. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.