Continuous Process & Service Improvement Analyst in Glasgow

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Asset Finance Team, working within our central operations hub, where you will support the delivery and embedding of Operational Excellence across operational teams by driving structured problem solving, operational performance improvement, standard ways of working and continuous improvement activity across the hub.

Our ideal team member will have previous experience in coaching, facilitation, process observation, and performance analysis, helping to identify improvement opportunities, improving operational flow and service delivery with excellent communication skills.

• Embed Operational Excellence principles and standard ways of working across the hub, ensuring teams apply consistent, structured approaches to performance and improvement.
• Drive effective daily management routines, including huddles, visual management, process confirmation, skills matrices and structured performance discussions.
• Facilitate improvement activity by helping teams identify waste, variation, bottlenecks, service risks, and opportunities to improve operational flow, quality, productivity, and customer outcomes.
• Coach Hub Managers, Team Leaders, and operational teams in structured problem and continuous improvement techniques.
• Support operational readiness and implementation activity relating to business change, centralisation, transition programmes, and operational restructuring.
• Share best practice, lessons learned, and improvement opportunities across hubs and business areas.
• Embed any changes to process or ways of working in line with regulatory or internal audit requirements.

• The ability to work independently as well as part of a team.
• Proven experience of working proactively and taking initiative.
• Numerate with analytical ability.
• Strong communication skills with customers and colleagues at all levels of seniority and ability to liaise effectively with other internal departments.
• Strong interpersonal skills, quick to develop and maintain relationships both internally and externally.
• Operational resource planning and design exposure.

• Good knowledge of Microsoft Products.
• Previous knowledge and experience of the Financial Services Industry and similar operational or customer facing roles.
• Previous knowledge and experience of the Asset Finance industry.
• Experience of leadership and team coaching.

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.